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- Tasks: Assist customers with their financial wellbeing and manage inquiries via phone.
- Company: Join Aegon UK, a purpose-driven leader in financial services.
- Benefits: Starting salary of £26,228 with progression up to £33,240, plus lifestyle perks.
- Other info: Comprehensive training provided and opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No financial expertise needed; just a passion for helping others.
The predicted salary is between 26228 - 33240 £ per year.
Permanent position located in Peterborough (Once trained, we believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time).
Salary: From 1 April 2026, starting salary will be £26,228 with the opportunity to increase through our Pay Progression Scheme once you’re in role.
Working pattern: Full time – 37.5 hours per week (Shift times are between 8:30am – 5:30pm Monday to Friday).
Training: Comprehensive, hands-on training for the first 3 months in our Peterborough office to set you up for success.
Closing Date: Wednesday 18 February 2026.
At Aegon UK, we are united through a single, clear purpose: Helping people live their best lives. Following a period of growth and transformation, we are excited to be growing our Customer Care teams in our Peterborough location.
As a Customer Care Associate, you’re on the front line, the face of our business, the person that our customers rely on to help them manage their financial wellbeing. You’ll answer inbound calls from our customers and help them use the Aegon Platform to manage their money.
We’ll train you: We’re not looking for financial experts (though they are very welcome!). When you join us, you’ll go straight into our Customer Care Training Academy and learn from some of our experts. Before you deal with customers, we’ll give you the skills and knowhow to delight and support them. All you need to bring is your hunger to learn, a drive to solve problems and the compassion to keep your customers' wellbeing at the heart of every interaction.
If you have experience in customer service (contact centre, face-to-face, retail, hospitality), we’ll help you develop and grow with our Pay & Progression scheme. By becoming an expert in your role and delivering exceptional service at the highest quality, your financial reward can grow up to £33,240 (£17.05ph) and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP.
Once you’ve submitted your application, you’ll receive an email inviting you to complete a short series of interactive tasks designed by our trusted partners, Arctic Shores, to give us a better understanding of your skills, behaviours, and how you approach different situations. You may be invited to a conversation with one of our Talent Acquisition Consultants. This chat will focus more on how you think and respond to various scenarios, rather than your experience. If all goes well at this stage, we’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.
Our story started over 190 years ago, right here in the UK. We were originally founded as Scottish Equitable, but today we’re part of Aegon. We’re the UK’s largest investment platform, and we put financial wellbeing at the heart of our organisation. We’re focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter.
Working at Aegon, you’ll play an important part in helping achieve this.
Customer Care Associate employer: Transamerica Corporation
Contact Detail:
Transamerica Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Associate
✨Tip Number 1
Get to know Aegon UK and their mission. When you understand their purpose of helping people live their best lives, you can tailor your conversations during interviews to show how you align with their values.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you've helped someone solve a problem or provided excellent service. Be ready to share these examples in your interview to demonstrate your experience.
✨Tip Number 3
Don’t underestimate the power of preparation. Familiarise yourself with the Aegon Platform and think about how you would assist customers. This will help you feel more confident when discussing how you can support their financial wellbeing.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Aegon team.
We think you need these skills to ace Customer Care Associate
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for helping customers and your eagerness to learn.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. Whether it’s from retail, hospitality, or any other field, show us how your skills can translate into providing top-notch support for our customers.
Follow Instructions: Pay close attention to the application instructions. If we ask for specific information or examples, make sure you include them. This shows us that you can follow directions and are detail-oriented, which is super important in a Customer Care role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Transamerica Corporation
✨Know the Company
Before your interview, take some time to research Aegon UK. Understand their mission of helping people live their best lives and how the Customer Care Associate role fits into that vision. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples from your past experiences in customer service. Highlight situations where you solved problems or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would respond to various customer situations, especially those that require empathy and problem-solving. Practising these responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the training process, team dynamics, or growth opportunities within the company. This not only shows your enthusiasm but also helps you gauge if Aegon UK is the right fit for you.