At a Glance
- Tasks: Assist customers with financial wellbeing through inbound calls and the Aegon Platform.
- Company: Join Aegon, a leading investment platform with a purpose-driven culture.
- Benefits: Starting salary of £26,228, 34 days leave, and private medical cover.
- Other info: Comprehensive training provided, with excellent career progression opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and good communication skills required.
The predicted salary is between 13.45 - 13.45 £ per hour.
Job Location: Edinburgh (Once trained, we believe in the power of in‑person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time).
Starting salary is £26,228 with the opportunity to increase through our Pay Progression Scheme once you’re in role.
Working pattern: Full time – 37.5 hours per week (Shift times are between 8:30am – 5:30pm Monday to Friday).
Training: Comprehensive, hands‑on training for the first 3 months in our Edinburgh office to set you up for success.
As a Customer Care Associate, you’re on the front line, the face of our business, the person that our customers rely on to help them manage their financial wellbeing. You’ll answer inbound calls from our customers and help them use the Aegon Platform to manage their money.
We take ownership of our customers' satisfaction by listening to their needs and communicating in clear and easy to understand language. We embrace every day as an opportunity to learn and grow, staying curious and committed to continuous improvement.
We help our customers with the big stuff, for the moments that matter: Pensions, Savings, and Investments. We do this through the Aegon Platform, an online service which lets our customers keep the important things in one place, so it’s easier for them to make decisions and plan for their future.
We’re not looking for financial experts (though they are very welcome!). When you join us, you’ll go straight into our Customer Care Training Academy and learn from some of our experts. Before you deal with customers, we’ll give you the skills and knowhow to delight and support them. All you need to bring is your hunger to learn, a drive to solve problems and the compassion to keep your customers' wellbeing at the heart of every interaction.
We’d love to hear from you if:
- You’ve got experience in customer service (contact centre, face‑to‑face, retail, hospitality – that kind of thing).
- You’re a good communicator with an eye for detail.
- You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.
- You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel.
Our starting salary is £26,228 (or £13.45ph). We’ll help you develop and grow with our Pay & Progression scheme. By becoming an expert in your role and delivering exceptional service at the highest quality, your financial reward can grow up to £33,240 (£17.05ph).
We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).
A discretionary annual bonus, depending on personal and company performance.
34 days leave per year (including bank holidays, pro‑rated for part‑time).
We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments and travel loans.
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.
Our story started over 190 years ago, right here in the UK. We were originally founded as Scottish Equitable, but today we’re part of Aegon. We’re the UK’s largest investment platform, and we put financial wellbeing at the heart of our organisation. As a purpose‑led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter.
Customer Care Associate employer: Transamerica Corporation
Transamerica Corporation is an excellent employer, providing a supportive work culture that values flexibility and employee well-being in the vibrant city of Edinburgh. With opportunities for professional growth, a comprehensive benefits package including a robust pension scheme and annual bonuses, employees can thrive both personally and professionally while enjoying a balanced hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Transamerica Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Transamerica Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Transamerica Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Transamerica Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Transamerica Corporation!
How to prepare for a job interview at Transamerica Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
