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- Tasks: Ensure high-quality service from third-party Customer Service partners and drive continuous improvement.
- Company: Join Aegon, the UK's largest investment platform with a purpose-led mission.
- Benefits: Competitive salary, lifestyle benefits, and a hybrid work model.
- Why this job: Make a real impact on customer experiences while developing your analytical and collaboration skills.
- Qualifications: Strong analytical skills and experience in monitoring supplier performance.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 28160 - 42240 £ per year.
We’re looking for a proactive and detail driven CS Oversight Analyst to help ensure our third party Customer Service partners deliver consistently high quality service and strong outcomes for our customers. In this role, you’ll support effective oversight of outsourced operations, contribute to a robust control environment, and help drive continuous improvement across our Customer Service landscape. You’ll build strong relationships with suppliers and internal stakeholders, support risk management and regulatory expectations, and play a key part in shaping positive customer experiences.
Key responsibilities:
- Our CS Oversight team acts as the first line of defence for Customer Service operations delivered by our third-party partners.
- We monitor performance, analyse trends, challenge poor results, and drive continuous improvement to ensure customers receive the right outcome first time.
- Strong analytical skills, with the ability to interpret data and translate insights into actions that improve customer outcomes.
- The ability to collaborate effectively with internal teams and external suppliers to drive continuous improvement and resolve operational challenges.
- Experience monitoring supplier performance and turning trends or issues into meaningful improvement opportunities.
- Experience supporting change programmes, transformation initiatives, or regulatory projects within a customer-focused environment.
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.
Our story started over 190 years ago, right here in the UK. We were originally founded as Scottish Equitable, but today we’re part of Aegon. We’re the UK’s largest investment platform, and we put financial wellbeing at the heart of our organisation. As a purpose-led business, we’re focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter. We’re here for everyone who wants to make the most of their time on the planet and leave it a little better than they found it, however grand or humble their ambitions. Working at Aegon, you’ll play an important part in helping achieve this.
CS Oversight Analyst employer: Transamerica Corporation
Contact Detail:
Transamerica Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CS Oversight Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Aegon or in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for landing the CS Oversight Analyst position.
✨Tip Number 2
Prepare for the interview by brushing up on your analytical skills. Be ready to discuss how you've used data to drive improvements in past roles. We want to see how you can translate insights into actions!
✨Tip Number 3
Show off your collaboration skills! Think of examples where you've worked with teams or suppliers to overcome challenges. We love candidates who can build strong relationships and drive continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and contributing to our mission.
We think you need these skills to ace CS Oversight Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CS Oversight Analyst role. Highlight your analytical skills and any experience you have with monitoring supplier performance. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to continuous improvement. Let us know what makes you the perfect fit for our team.
Showcase Your Data Skills: Since this role involves interpreting data, be sure to mention any relevant experience you have. Whether it's analysing trends or translating insights into actions, we want to see how you can help improve customer outcomes.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Aegon!
How to prepare for a job interview at Transamerica Corporation
✨Know Your Numbers
As a CS Oversight Analyst, you'll need to interpret data and translate insights into actions. Brush up on your analytical skills before the interview. Be ready to discuss specific examples where you've used data to drive improvements in customer service or supplier performance.
✨Showcase Your Collaboration Skills
This role requires effective collaboration with both internal teams and external suppliers. Prepare to share experiences where you successfully worked with others to resolve operational challenges or implement change programmes. Highlight your ability to build strong relationships.
✨Understand the Regulatory Landscape
Familiarise yourself with the regulatory expectations relevant to customer service operations. Be prepared to discuss how you've supported compliance in previous roles, especially in relation to monitoring supplier performance and driving continuous improvement.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to challenge poor results or turn trends into meaningful improvement opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.