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- Tasks: Investigate and resolve complex customer complaints in a dynamic financial services environment.
- Company: Join Aegon, the UK's largest investment platform with a purpose-driven mission.
- Benefits: Competitive salary, generous pension contributions, 34 days leave, and private medical cover.
- Why this job: Make a real difference by helping customers navigate their financial journeys.
- Qualifications: Experience in complaints handling and strong analytical skills required.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 28160 - 28160 £ per year.
**Location:** Edinburgh (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)
**Salary:** A competitive salary starting from **£28,160** depending on the experience you can bring.
**Closing Date:** Tuesday 17th March 2026
We’re driven by our commitment to helping the UK get ready for retirement. As part of this, we’re constantly developing new ways to simplify, improve and revolutionise how we help individuals, employers, advisers, our communities, and the environment. That means we need the right kind of people on our team.
**We help people live their best lives.** We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. We’re looking for an experienced **Complaints Officer** to join our Customer Oversight team. You’ll take ownership of complex complaints passed over from our Triage Complaints Officers, investigate the customer experience to work out if they’ve been detrimentally impacted by our service, proposition, or products. In cases where that’s happened, you’ll calculate the appropriate redress and compensation, and make sure that our customers clearly understand the decisions reached.
**We’d love to hear from you if you have:**
- Previous experience in a complaints-related role within financial services
- Great analytical and investigation skills
- The ability to clearly communicate decisions to customers, written and verbally.
**It’d also be great – but not essential - if you’ve got:**
- An understanding of pension products
- An understanding of FCA, ADR & MIFID & IDD dispute resolution regulations
We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).
A discretionary bonus, depending on personal and company performance.
34 days leave per year (including bank holidays, pro-rated for part-time).
We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.
**The legal bits** We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.
**Equal Opportunity Employer:** We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.
Our story started over 190 years ago, right here in the UK. We were originally founded as Scottish Equitable, but today we’re part of Aegon. We’re the UK’s largest investment platform, and we put financial wellbeing at the heart of our organisation.
As a purpose-led business, we’re focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter. We’re here for everyone who wants to make the most of their time on the planet and leave it a little better than they found it, however grand or humble their ambitions.
Working at Aegon, you’ll play an important part in helping achieve this.
Complaints Officer employer: Transamerica Corporation
Contact Detail:
Transamerica Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Aegon. A friendly chat can sometimes lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by practising common complaints officer scenarios. Think about how you’d handle tricky situations and be ready to share your thought process. We want to see your analytical skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, make sure you articulate your thoughts clearly. Remember, as a complaints officer, you’ll need to explain complex decisions to customers, so practice makes perfect.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Aegon.
We think you need these skills to ace Complaints Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Officer role. Highlight your previous experience in complaints handling within financial services, and showcase those analytical skills that we’re looking for!
Be Clear and Concise: When writing your application, keep it straightforward. We want to see how you communicate decisions clearly, so use simple language and get straight to the point. Remember, clarity is key!
Show Your Passion: Let us know why you’re excited about this role! Share your enthusiasm for helping customers and improving their experiences. A little passion goes a long way in making your application stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Transamerica Corporation
✨Know Your Stuff
Make sure you brush up on your knowledge of complaints handling within financial services. Familiarise yourself with relevant regulations like FCA and ADR, as they might come up during the interview. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Skills
Prepare examples that highlight your analytical and investigation skills. Think of specific situations where you've successfully resolved complaints or improved processes. This will help demonstrate your ability to take ownership of complex issues, which is key for a Complaints Officer.
✨Communicate Clearly
Practice explaining your thought process and decisions clearly and concisely. Since you'll need to communicate outcomes to customers, being articulate in your responses during the interview will be crucial. Consider doing mock interviews with a friend to refine your delivery.
✨Emphasise Teamwork
Since the role involves collaboration, be ready to discuss how you work well in a team. Share examples of how you've contributed to team success in previous roles, especially in high-pressure situations. This will show that you can thrive in their hybrid working environment.