At a Glance
- Tasks: Join our team to monitor and support the TNS customer network environment.
- Company: Be part of TNS, a leading global network operations centre with a collaborative spirit.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive work culture.
- Other info: Dynamic role with opportunities to work across global teams and enhance your skills.
- Why this job: Make a real impact by ensuring high availability for our customers' networks.
- Qualifications: Experience in technical support and knowledge of networking protocols is essential.
The predicted salary is between 30000 - 40000 £ per year.
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Overview
We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and supporting of the TNS customer network environment. Monitoring customer endpoints and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers.
Responsibilities
- Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs.
- Proactive monitoring and management of the TNS payments network.
- Responsibility for monitoring the health of customer network connectivity and performance.
- Logging of all service incidents in the incident management system.
- Working all assigned tickets through to resolution, whilst providing timely updates and escalations through the lifecycle of the incident ticket.
- Working closely with internal technical support groups and 3rd party organisations in support of service incidents.
- Post incident impact analysis and support.
- Provision of clear, consistent, and regular communication with internal and external customers.
- Support change management activities across the TNS and partner networks.
Required skills
- Experience in a Technical Support/Network Operations environment.
- Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.
- Experience / knowledge of IP networking and WAN network protocols.
- Experience and or knowledge with DSL, Wireless and Ethernet circuit technologies.
- Understanding of GPRS, LTE and VPN technologies.
- Analytical approach to fault-finding with proven ability to diagnose network problems.
- Tenacious and inquisitive in investigating and applying corrective action.
- Good personal organizational and developed time management skills.
- Ability to work under pressure.
- Professional working attitude – strong ability to communicate effectively with local and remote team members.
Desirable skills
- A working knowledge of the ITIL framework, or ITIL foundation certification.
- Experienced with the following hardware, OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN.
- Experience with Fortinet products (FortiGates and FortiSwitches).
- Understanding of SD-WAN solutions and cloud-based solutions such as AWS and Azure.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
NOC/NSCC Technician I in Sheffield employer: Transaction Network Services
At TNS, we pride ourselves on fostering a collaborative and innovative work environment where every team member is valued. As a NOC/NSCC Technician I, you will not only contribute to the success of our global operations but also benefit from extensive professional development opportunities and a supportive culture that encourages personal growth. Located in a dynamic sector, TNS offers a unique chance to work with cutting-edge technology while being part of a diverse team dedicated to excellence.
Contact Details:
Transaction Network Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land NOC/NSCC Technician I in Sheffield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Transaction Network Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Transaction Network Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Transaction Network Services!
✨Direct Apply to Transaction Network Services
Let's not forget to apply directly through the Transaction Network Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace NOC/NSCC Technician I in Sheffield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Transaction Network Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Transaction Network Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Transaction Network Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
