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- Tasks: Join TNS as a Regional Technical Service Manager, ensuring top-notch customer satisfaction in the Payments industry.
- Company: TNS is a dynamic company focused on excellence and innovation in payment services.
- Benefits: Enjoy a competitive salary, opportunities for personal growth, and a collaborative work environment.
- Why this job: Be a customer champion, drive service improvements, and work with a talented team in a fast-paced setting.
- Qualifications: Bachelor's degree in IT or related field; ITIL certification preferred; experience in payments or telecoms is a plus.
- Other info: Flexible working hours and a commitment to diversity and inclusion make TNS a great place to grow.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Regional Technical Service Manager
Location: Sheffield
Salary: Competitive
Job type: Full Time, Permanent
An extraordinarily talented group of individuals work together every day to drive TNS’ success, from both professional and personal perspectives. Come join the excellence!
Overview:
TNS has an exciting opportunity an individual to join the TNS providing first class services in the Payment…
Regional Technical Service Manager employer: Transaction Network Services
Contact Detail:
Transaction Network Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Technical Service Manager
✨Tip Number 1
Familiarize yourself with the Payments industry and TNS's specific services. Understanding the nuances of this sector will help you speak confidently about how you can contribute to customer satisfaction and service delivery.
✨Tip Number 2
Highlight your ITIL certification and any relevant project management experience during your discussions. These qualifications are crucial for the role, and demonstrating your expertise in these areas will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved service delivery or resolved customer issues in previous roles. Concrete examples will showcase your problem-solving skills and ability to manage multiple tasks effectively.
✨Tip Number 4
Network with current or former employees of TNS if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your fit for the team.
We think you need these skills to ace Regional Technical Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical service management, particularly in the payments or telecoms industry. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you successfully managed customer relationships or resolved service issues.
Highlight Relevant Certifications: If you have certifications like ITIL, Prince2, or Six Sigma, make sure to mention them prominently in your application. These qualifications are highly valued for this position.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively identified and resolved complex issues in previous roles. This will demonstrate your analytical skills and ability to thrive in a fast-paced environment.
How to prepare for a job interview at Transaction Network Services
✨Show Your Customer-Centric Approach
As a Regional Technical Service Manager, your ability to advocate for customers is crucial. Be prepared to share examples of how you've successfully resolved customer issues in the past and how you prioritize customer satisfaction in your work.
✨Demonstrate Your Technical Knowledge
Highlight your ITIL certification and any relevant experience in the payments or telecom industry. Be ready to discuss specific technical challenges you've faced and how you overcame them, showcasing your problem-solving skills.
✨Communicate Clearly and Effectively
Excellent communication skills are essential for this role. Practice articulating complex issues in a clear and concise manner. You might be asked to explain technical concepts to non-technical stakeholders, so be prepared for that.
✨Emphasize Your Team Collaboration Skills
This position requires working closely with various teams. Share examples of successful collaborations from your previous roles, focusing on how you contributed to team goals and improved service delivery through teamwork.
