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- Tasks: Monitor and support our global payments network, ensuring high availability and timely resolutions.
- Company: Join TNS, a dynamic team driving success in the tech world.
- Benefits: Competitive salary, personal growth opportunities, and a supportive work environment.
- Why this job: Be part of a global network and make a real impact in technology.
- Qualifications: Experience with ticketing systems and knowledge of network monitoring tools required.
- Other info: Work in a fast-paced environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
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An extraordinarily talented group of individuals work together every day to drive TNS\’ success, from both professional and personal perspectives. Come join the excellence!
Overview
We have an exciting opportunity for you to become an integral member of TNS’ global network support function. You will be part of an operations support team providing first line support, partner escalation, and incident management across the TNS network. You will be responsible for monitoring and supporting our global payments network, ensuring high availability, timely resolutions, and quality assurance for customers.
Responsibilities
Working closely with your peers, you will help resolve a diverse range of incidents to meet service availability SLAs. Working on a shift rota (12-hour day/night shifts), providing 24/7/365 operational support, your responsibilities include:
- Monitoring and managing the Global TNS Payments network.
- Monitoring network connectivity and performance, logging all service incidents.
- Monitoring and troubleshooting Linux servers hosting payment application tools.
- Monitoring and troubleshooting the IP network supporting the payments service, focusing on customer and partner connectivity.
- Resolving assigned tickets promptly, escalating and communicating updates throughout the incident lifecycle.
- Engaging with and managing third-party organizations during service incidents.
- Conducting post-incident impact analysis and support.
- Supporting change management activities.
- Collaborating with internal technical support groups to manage ongoing incidents.
Qualifications
- Experience with ticketing systems like Remedy or Salesforce.
- Knowledge of network monitoring/event management tools such as SolarWinds, Splunk, or Thousand Eyes.
- Experience with Linux OS and command line interface.
- Familiarity with Cisco routers and switches for fault diagnosis.
- Understanding of IP routing protocols like BGP, EIGRP, OSPF, and protocols like VPN and IPSEC.
- Strong analytical fault-finding skills.
- Tenacity and curiosity in troubleshooting and corrective actions.
- Good organizational and time management skills.
- Ability to work under pressure.
- Effective communication skills with local and remote teams.
- Experience in a Technical Support or Network Operations environment.
Desirable Skills
- ITIL knowledge or certification.
- Packet capturing skills using TCPDump or Wireshark.
- Experience with Fortinet products, SDWAN, AWS, Azure, and monitoring tools like Netreo.
If you are passionate about technology, personal growth, and opportunities, discover what TNS can offer!
TNS is an equal opportunity employer. We evaluate all qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic.
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Network Analyst employer: Transaction Network Services
Contact Detail:
Transaction Network Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Analyst
✨Tip Number 1
Network, network, network! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have a lead on that perfect Network Analyst role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding of network monitoring tools. We want you to shine when discussing your experience with Linux servers and ticketing systems!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at TNS and show us how you can contribute to our global network support team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Network Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Analyst role. Highlight your experience with ticketing systems and network monitoring tools, as these are key for us at TNS. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your background makes you a great fit for our team. We love seeing enthusiasm and a personal touch!
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience in Technical Support or Network Operations. We’re keen on candidates who can demonstrate their analytical fault-finding skills and familiarity with Linux and Cisco.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team at TNS!
How to prepare for a job interview at Transaction Network Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network monitoring tools like SolarWinds and Splunk, as well as Linux command line basics. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex incidents in the past. Think about specific situations where you had to troubleshoot network issues or manage service incidents. This will demonstrate your analytical skills and tenacity in resolving problems.
✨Familiarise Yourself with the Company Culture
Research TNS and understand their values and work environment. Be ready to discuss how your personal growth aligns with their mission. Showing that you’re a good cultural fit can make a big difference in the interview.
✨Practice Effective Communication
Since you'll be working with local and remote teams, practice explaining technical concepts in simple terms. Good communication is key, so think about how you can convey your ideas clearly and effectively during the interview.
