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Overview
TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to apply, learn and be challenged and be involved in our expanding Payments Processing business.
Responsibilities
This position will provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment.
To be involved with the support and managing the production payments application gateway across multiple regions.
Manage and resolve incident tickets assigned to the 3rd line support team.
Provide support for Major Incidents providing root cause analysis.
Plan and support of Release and Change Management activities within the production environments.
Support the Problem Management process.
Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, DynamoDB and MySQL.
Become an expert on supported systems, applications, and services.
Support security and crypto service within the production environment.
Creation of WI\’s and update service documentation
Support and help maintain PCI DSS Compliance
Provide Support for Disaster Recovery activities
Partake in 24/7 on-call rota
Collaboration between the different teams, sharing knowledge and help support other member of the team.
Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams
Qualifications
Essential
Several years’ experience of Linux based systems
Working within an AWS environment
Knowledge of:
– General SQL administration and support
– Able to setup maintenance task
– Carry out queries against tables
– Excellent problem-solving skills
Desirable
Docker or Kubernetes Istio experience within an AWS environment
Supporting Java based applications.
General Payments experience and supporting payments switches
Knowledge of ITIL framework
Candidate Requirements:
Team player who will collaborate with other teams
Fast learner and adaptable
Strong problem-solving, logical skills and technical prowess.
A hunger and willingness to learn in a demanding environment
Customer focused with proven customer service skills
Attention to detail
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Contact Detail:
Transaction Network Services Recruiting Team