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For Companies At a Glance
- Tasks: Support our Payment Orchestration gateway and resolve incidents in a dynamic AWS environment.
- Company: Join TNS, a leader in Payments Processing, dedicated to innovation and growth.
- Benefits: Enjoy opportunities for personal growth, collaborative culture, and a diverse work environment.
- Why this job: Be part of a cutting-edge team, enhance your tech skills, and make a real impact.
- Qualifications: Experience with Linux, AWS, and SQL is essential; problem-solving skills are a must.
- Other info: Participate in a 24/7 on-call rota and engage in disaster recovery activities.
The predicted salary is between 36000 - 60000 £ per year.
An extraordinarily talented group of individuals work together every day to drive TNS\’ success, from both professional and personal perspectives.Come join the excellence!
Overview
TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to apply, learn and be challenged and be involved in our expanding Payments Processing business.
Responsibilities
- This position will provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment.
- To be involved with the support and managing the production payments application gateway across multiple regions.
- Manage and resolve incident tickets assigned to the 3rd line support team.
- Provide support for Major Incidents providing root cause analysis.
- Plan and support of and Change Management activities within the production environments.
- Support the Problem Management process.
- Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, DynamoDB and MySQL.
- Become an expert on supported systems, applications, and services.
- Support security and crypto service within the production environment.
- Creation of WI\’s and update service documentation
- Support and help maintain PCI DSS Compliance
- Provide Support for Disaster Recovery activities
- Partake in 24/7 on‑call rota
- Collaboration between the different teams, sharing knowledge and help support other member of the team.
- Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams
Qualifications
Essential
- Several years’ experience of Linux based systems
- Working within an AWS environment
- General SQL administration and support
- Able to setup maintenance task
- Carry out queries against tables
- Excellent problem‑solving skills
Desirable
- Docker or Kubernetes Istio experience within an AWS environment
- Supporting Java based applications.
- General Payments experience and supporting payments switches
- Knowledge of ITIL framework
Candidate Requirements:
- Team player who will collaborate with other teams
- Fast learner and adaptable
- Strong problem‑solving, logical skills and technical prowess.
- A hunger and willingness to learn in a demanding environment
- Customer focused with proven customer service skills
- Attention to detail
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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Application Support Analyst – Payments and Orchestration Services employer: Transaction Network Services
Contact Detail:
Transaction Network Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst – Payments and Orchestration Services
✨Tip Number 1
Familiarise yourself with AWS services, especially those related to payment processing. Understanding how to navigate and manage AWS environments will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your SQL skills, particularly in relation to database maintenance and support. Being able to demonstrate your knowledge of MariaDB, Aurora, DynamoDB, and MySQL will be crucial for this role.
✨Tip Number 3
Gain a solid understanding of incident management processes and ITIL framework principles. This knowledge will help you articulate your problem-solving approach and how you can contribute to the team.
✨Tip Number 4
Showcase your collaborative skills by preparing examples of past teamwork experiences. Highlighting your ability to work well with others and share knowledge will resonate well with the hiring team.
We think you need these skills to ace Application Support Analyst – Payments and Orchestration Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with Linux systems, AWS, and SQL. Use keywords from the job description to demonstrate that you meet the essential qualifications.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and personal growth. Mention specific experiences that showcase your problem-solving skills and customer-focused approach, aligning them with the responsibilities of the role.
Showcase Technical Skills: If you have experience with Docker, Kubernetes, or Java applications, be sure to include these in your application. Highlight any relevant projects or roles where you utilised these technologies.
Prepare for Potential Questions: Think about how you would handle incidents or support production payments. Be ready to discuss your approach to problem-solving and how you would contribute to a collaborative team environment.
How to prepare for a job interview at Transaction Network Services
✨Show Your Technical Skills
Make sure to highlight your experience with Linux-based systems and AWS during the interview. Be prepared to discuss specific projects or challenges you've faced in these environments, as this will demonstrate your technical expertise.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved incidents or managed production issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your strong problem-solving skills.
✨Familiarise Yourself with Payment Systems
Since the role involves supporting a payment gateway, brush up on your knowledge of payment processing and related technologies. Being able to discuss trends in payments and your understanding of PCI DSS compliance will set you apart.
✨Emphasise Team Collaboration
As a team player, be ready to share experiences where you've collaborated effectively with others. Highlight any training or knowledge-sharing initiatives you've been part of, as this aligns with the company's focus on teamwork and support.
