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For Companies At a Glance
- Tasks: Support and manage a cutting-edge payment gateway in a dynamic AWS environment.
- Company: Join TNS, a leader in Payments Processing, known for innovation and teamwork.
- Benefits: Enjoy flexible working options, a collaborative culture, and opportunities for growth.
- Why this job: Be part of a talented team making an impact in the payments industry.
- Qualifications: Experience with Linux, AWS, and SQL is essential; problem-solving skills are a must.
- Other info: This role includes 24/7 on-call duties and a commitment to ongoing learning.
The predicted salary is between 36000 - 60000 £ per year.
An extraordinarily talented group of individuals work together every day to drive TNS\’ success, from both professional and personal perspectives.Come join the excellence!
Overview
TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to apply, learn and be challenged and be involved in our expanding Payments Processing business.
Responsibilities
- This position will provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment.
- To be involved with the support and managing the production payments application gateway across multiple regions.
- Manage and resolve incident tickets assigned to the 3rd line support team.
- Provide support for Major Incidents providing root cause analysis.
- Plan and support of and Change Management activities within the production environments.
- Support the Problem Management process.
- Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, DynamoDB and MySQL.
- Become an expert on supported systems, applications, and services.
- Support security and crypto service within the production environment.
- Creation of WI\’s and update service documentation
- Support and help maintain PCI DSS Compliance
- Provide Support for Disaster Recovery activities
- Partake in 24/7 on‑call rota
- Collaboration between the different teams, sharing knowledge and help support other member of the team.
- Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams
Qualifications
Essential
- Several years’ experience of Linux based systems
- Working within an AWS environment
- General SQL administration and support
- Able to setup maintenance task
- Carry out queries against tables
- Excellent problem‑solving skills
Desirable
- Docker or Kubernetes Istio experience within an AWS environment
- Supporting Java based applications.
- General Payments experience and supporting payments switches
- Knowledge of ITIL framework
Candidate Requirements:
- Team player who will collaborate with other teams
- Fast learner and adaptable
- Strong problem‑solving, logical skills and technical prowess.
- A hunger and willingness to learn in a demanding environment
- Customer focused with proven customer service skills
- Attention to detail
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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Application Support Analyst – Payments and Orchestration Services employer: Transaction Network Services
Contact Detail:
Transaction Network Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst – Payments and Orchestration Services
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as AWS, Linux, and SQL. Having hands-on experience or projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the payments and orchestration services field. Attend relevant meetups or online forums to connect with current employees or industry experts who can provide insights about the role and company culture.
✨Tip Number 3
Prepare for potential technical interviews by brushing up on problem-solving scenarios related to application support. Practice explaining your thought process clearly, as communication is key in collaborative environments.
✨Tip Number 4
Showcase your customer-focused mindset during any interactions with the hiring team. Highlight experiences where you've successfully resolved issues or improved service delivery, as this aligns well with the role's requirements.
We think you need these skills to ace Application Support Analyst – Payments and Orchestration Services
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Application Support Analyst position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Make sure to emphasise your experience with Linux-based systems, AWS environments, and SQL administration in your CV and cover letter. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Showcase Team Collaboration: Since the role requires collaboration and support within a team, include examples of how you've successfully worked in teams in the past. Mention any training or mentoring roles you've taken on to illustrate your collaborative skills.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your passion for technology and growth. Make sure to address how you can contribute to TNS's Payments Processing business and support their goals.
How to prepare for a job interview at Transaction Network Services
✨Show Your Technical Skills
Be prepared to discuss your experience with Linux-based systems and AWS environments. Highlight specific projects or tasks where you successfully managed applications or resolved technical issues.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Prepare examples of past incidents you've resolved, particularly those involving root cause analysis and incident management.
✨Familiarise Yourself with Payment Systems
Since the role involves working with payment orchestration, brush up on your knowledge of payment systems and switches. Be ready to discuss any relevant experience you have in this area.
✨Emphasise Team Collaboration
This position requires strong collaboration skills. Share examples of how you've worked effectively within a team, supported colleagues, or contributed to knowledge sharing in previous roles.
