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- Tasks: Support change management activities and track progress for successful project delivery.
- Company: Join a dynamic team at TNS, driving success through collaboration and innovation.
- Benefits: Flexible work environment, personal growth opportunities, and a commitment to diversity.
- Why this job: Make a real impact by helping teams adapt to change and improve processes.
- Qualifications: 1-2 years in change management or similar role, strong communication skills required.
- Other info: Exciting career growth potential in a supportive and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Supports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. Assists with defining basic KPI's and contributing to measurement and reporting activities. Serves as a point of contact for key stakeholders, helping to reinforce change management policy and encourage adherence by providing day‐to‐day support and guidance. Contributes to the development and delivery of communications to keep stakeholders informed and engaged. Assists in assessing and validating the scope and impact of changes associated with the project.
Responsibilities- Ensure requests for change are risk managed through their lifecycle for accurate and timely delivery into the production environment, ensuring standardized methods, process and procedures are used for all changes.
- Change Management administrative tasks, including customer notifications, Service Management approvals, responses to customer queries and ongoing creation of customer 'Forward Schedule Change' reports.
- Conduct impact analyses, assess change readiness, and identify key stakeholders.
- Work closely with Network Operations to provide proactive and reactive assistance to a diverse range of issues in order to resolve any underlying service issues.
- Collaborate with cross-functional teams to integrate change management activities into project plans.
- Working with the Global Change Manager develop and implement change management strategies and plans that maximize employee adoption and minimize resistance.
- Design and deliver communication plans that articulate the vision, benefits, and progress of change initiatives.
- Support the development and delivery of training programs to ensure smooth transitions.
- Monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed.
- Ensure alignment of change initiatives with regulatory requirements and industry best practices.
A flexible approach to ensure continuous support for the Global Change Management Team by providing coverage during holidays, sickness, or other absences—maintaining a seamless 'follow-the-sun' model for Change Management responsibilities. Excellent English language skills, both verbal and written, with strong interpersonal, and negotiation abilities. Comfortable working independently, with a self-driven approach to taking ownership and completing responsibilities with minimal supervision. Strong understanding of business functions, workflows, and processes within an Operations environment.
Your Experience- Change Management Expertise: 1-2 years of experience in a Change Management or similar role preferred. Proven track record of managing end-to-end change initiatives in complex environments.
- Frameworks & Methodologies: Experience with ITIL (especially Change Enablement) preferred.
- Change Governance: Experience participating in Change Advisory Boards (CABs). Strong understanding of risk assessment, impact analysis, and change prioritization.
- Tool Proficiency: Experience using change management tools such as BMC Remedy, ServiceNow, Jira, Salesforce or similar platforms.
- Stakeholder Management: Demonstrated ability to engage and influence stakeholders at all levels. Experience working with cross-functional teams including IT, operations, and business units.
- Communication & Documentation: Strong English language skills, both verbal and written. Experience preparing change documentation, reports, including internal root cause analysis reports.
- Industry Knowledge: Experience in Payments, Telecom, Financial Services or other regulated industries is highly desirable.
- Analytical & Problem-Solving Skills: Ability to assess complex change requests and identify potential risks and dependencies. Experience using data to track change success metrics and drive continuous improvement.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Change Management Coordinator in Sheffield employer: Transaction Network Services (TNS)
Contact Detail:
Transaction Network Services (TNS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Management Coordinator in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Change Management Coordinator role.
✨Tip Number 2
Prepare for interviews by researching the company and its change management practices. Be ready to discuss how your experience aligns with their needs, especially around stakeholder engagement and communication strategies.
✨Tip Number 3
Showcase your change management expertise during interviews. Bring examples of past projects where you successfully managed change initiatives, highlighting your analytical skills and ability to assess risks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Change Management Coordinator in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in change management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in past roles. Whether it’s managing change initiatives or working with cross-functional teams, we want to see how you’ve made an impact.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Transaction Network Services (TNS)
✨Know Your Change Management Basics
Before the interview, brush up on your change management principles, especially ITIL and Change Enablement. Be ready to discuss how you've applied these frameworks in past roles, as this will show your understanding of the methodologies that are crucial for the position.
✨Prepare for Stakeholder Scenarios
Think of examples where you've successfully engaged with stakeholders or managed their expectations during a change initiative. Prepare to share specific stories that highlight your interpersonal skills and ability to influence others, as this is key for the role.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've conducted impact analyses or assessed change readiness in previous projects. Highlight any tools you've used, like BMC Remedy or Jira, to track change success metrics, as this will demonstrate your analytical capabilities.
✨Communicate Clearly and Confidently
Since strong communication skills are essential, practice articulating your thoughts clearly. You might be asked to explain complex concepts simply, so think about how you can convey the vision and benefits of change initiatives effectively.