At a Glance
- Tasks: Provide technical support for our innovative Payment Orchestration gateway and resolve incidents.
- Company: Join TNS, a dynamic team driving success in the payments industry.
- Benefits: Competitive salary, personal growth opportunities, and a collaborative work environment.
- Other info: Exciting career growth and a chance to learn in a fast-paced environment.
- Why this job: Be part of a cutting-edge tech team and make a real impact in payments processing.
- Qualifications: Experience with Linux, AWS, and SQL; problem-solving skills are a must.
The predicted salary is between 36000 - 60000 £ per year.
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Overview
TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to apply, learn and be challenged and be involved in our expanding Payments Processing business.
Responsibilities
- This position will provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment.
- Be involved with the support and managing the production payments application gateway across multiple regions.
- Manage and resolve incident tickets assigned to the 3rd line support team.
- Provide support for Major Incidents providing root cause analysis.
- Plan and support Release and Change Management activities within the production environments.
- Support the Problem Management process.
- Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, DynamoDB and MySQL.
- Become an expert on supported systems, applications, and services.
- Support security and crypto service within the production environment.
- Creation of WI's and update service documentation.
- Support and help maintain PCI DSS Compliance.
- Provide Support for Disaster Recovery activities.
- Partake in 24/7 on-call rota.
- Collaboration between the different teams, sharing knowledge and help support other members of the team.
- Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams.
Qualifications
Essential
- Several years’ experience of Linux based systems.
- Working within an AWS environment.
- Knowledge of General SQL administration and support.
- Able to setup maintenance tasks.
- Carry out queries against tables.
- Excellent problem-solving skills.
Desirable
- Docker or Kubernetes.
- Istio experience within an AWS environment.
- Supporting Java based applications.
- General Payments experience and supporting payments switches.
- Knowledge of ITIL framework.
Candidate Requirements
- Team player who will collaborate with other teams.
- Fast learner and adaptable.
- Strong problem-solving, logical skills and technical prowess.
- A hunger and willingness to learn in a demanding environment.
- Customer focused with proven customer service skills.
- Attention to detail.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Application Support Analyst – Payments and Orchestration Services in Sheffield employer: Transaction Network Services (TNS)
At TNS, we pride ourselves on fostering a collaborative and innovative work culture where every team member is valued and encouraged to grow. As an Application Support Analyst, you will not only enhance your technical skills within a cutting-edge AWS environment but also benefit from our commitment to personal development and a supportive team atmosphere. Join us in our vibrant location, where your contributions directly impact our expanding Payments Processing business and enjoy the unique advantage of working with a diverse group of talented professionals dedicated to excellence.
Contact Details:
Transaction Network Services (TNS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst – Payments and Orchestration Services in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TNS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves AWS and SQL, make sure you can talk confidently about your experience with these technologies. We want to see your problem-solving skills in action!
✨Tip Number 3
Show your passion for payments! Research the latest trends in payment processing and be ready to discuss how you can contribute to TNS's success. This will show that you're not just looking for any job, but that you're genuinely interested in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at TNS.
We think you need these skills to ace Application Support Analyst – Payments and Orchestration Services in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with Linux systems, AWS, and any relevant payment processing knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our team. Be sure to mention your problem-solving skills and customer service experience, as these are key for us.
Show Off Your Technical Skills:In your application, don’t shy away from showcasing your technical prowess. Mention specific tools and technologies you've worked with, like SQL, Docker, or Kubernetes. We love seeing candidates who are eager to learn and grow in a tech-driven environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our awesome team at TNS!
How to prepare for a job interview at Transaction Network Services (TNS)
✨Know Your Tech Stack
Make sure you’re familiar with the tech stack mentioned in the job description, especially AWS and the database technologies like Maria DB and MySQL. Brush up on your Linux skills too, as they’ll likely come up during technical questions.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled complex problems in the past. Think about incidents you've resolved or major challenges you've faced, particularly in a payments environment, and be ready to explain your thought process.
✨Understand the Role of Collaboration
This role involves working closely with other teams, so be prepared to talk about your experience in collaborative environments. Share examples of how you’ve supported others or contributed to team success, especially in high-pressure situations.
✨Demonstrate Your Customer Focus
Since customer service is key, think of instances where you’ve gone above and beyond for a client or user. Highlight your attention to detail and how it has positively impacted your previous roles, especially in support scenarios.
