At a Glance
- Tasks: Support daily operations of the Help Desk by logging and coordinating service requests.
- Company: Join a dynamic team in the Maintenance & Service Delivery department.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Opportunity to grow in a fast-paced environment with a focus on teamwork.
- Why this job: Be the go-to person for problem-solving and make a real difference in service delivery.
- Qualifications: Strong admin skills, confident with Microsoft Office, and experience with service management systems.
The predicted salary is between 40000 - 50000 £ per year.
Department
Maintenance & Service Delivery
Reporting to
Maintenance Co-Ordinator
We are looking for an organised and customer-focused Help Desk Administrator to support the day-to-day operation of the SISS Help Desk.
The role will involve logging, coordinating and monitoring fault reports, service requests, asset records and performance data for systems including CIS, CCTV, Help Points and Public Address.
You will act as a key point of contact between stakeholders, internal teams, field engineers and suppliers, ensuring information is accurately recorded and managed through Microsoft Dynamics 365 Field Service.
Key Responsibilities
- Log, prioritise and track SISS faults and service requests through to completion.
- Monitor SLA performance and elevate issues where required.
- Coordinate engineer attendance and support planned maintenance activity.
- Maintain accurate asset, location and service records.
- Produce reports on fault status, SLA performance, PPM compliance and KPI achievement.
- Provide clear and professional updates to internal and external stakeholders.
About You
- Strong administration, organisation and communication skills.
- Confident using Microsoft Office, particularly Excel, Outlook and Word.
- Ability to prioritise workload, work accurately and remain calm under pressure.
- Experience using fault management, ticketing or service management systems.
Rail industry experience, knowledge of SISS systems or experience using CAFM, asset management or field service platforms such as Microsoft Dynamics 365 Field Service would be advantageous.
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Help Desk Administrator in Crawley employer: Trans Data Management
As a Help Desk Administrator at our company, you will be part of a dynamic and supportive team dedicated to delivering exceptional service in the rail industry. We pride ourselves on fostering a collaborative work culture that values employee growth, offering training and development opportunities to enhance your skills. Located in a vibrant area, we provide a range of benefits including flexible working arrangements and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Administrator in Crawley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trans Data Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trans Data Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Help Desk Administrator in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trans Data Management:Your cover letter is your chance to shine! Tell us why you want to work at Trans Data Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trans Data Management!
How to prepare for a job interview at Trans Data Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
