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- Tasks: Manage a portfolio of properties, making key decisions on repairs and contractor performance.
- Company: Join Tranquility Homes, a forward-thinking property management company with an AI-supported approach.
- Benefits: Enjoy a competitive salary, pension, training support, and a collaborative team culture.
- Other info: Opportunity for career growth and professional development in a dynamic environment.
- Why this job: Make a real impact in property management while working with innovative technology.
- Qualifications: 3+ years in residential property management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Leicester (office-based with hybrid flexibility)
Salary: £30,000–£40,000 DOE
Type: Full-time, Permanent
Hours: 37.5 hours per week. Some out-of-hours/on-call rota for emergencies (time off in lieu or additional pay as agreed).
About us
Tranquility Homes manages a substantial residential portfolio and operates an AI-supported, relationship-led approach to property management. Our systems handle first-line tenant reporting and triage so people can focus on judgement, landlord relationships and protecting asset value.
Role summary
As a Client Property Manager you will be the senior operational owner for an assigned portfolio. You will review AI-triaged cases, make pragmatic decisions on escalations and repairs, manage contractor performance, and maintain landlord relationships. The role is practical and hands-on — intervening where human judgement and commercial sense are required.
Key responsibilities
- Act as the principal contact for an allocated landlord portfolio and manage landlord communications clearly and professionally.
- Review and quality-assure AI-triaged cases; decide on escalations and complex maintenance matters.
- Authorise routine contractor instructions and repairs within agreed financial thresholds (typical job values c.£300–£400; authorised up to £400), and prepare recommendations for larger or strategic spending.
- Manage contractor performance: set expectations, monitor delivery and follow up on poor performance.
- Identify recurring maintenance patterns and recommend practical planned or preventative repairs.
- Ensure statutory compliance is maintained (gas, EICR, fire safety, HMO licensing) and raise risks promptly.
- Provide practical feedback to the technical lead to improve triage and workflows.
- Carry out occasional property visits and attend landlord meetings as needed.
Person specification
Essential
- Minimum 3 years' experience in residential property management or lettings with portfolio responsibility.
- Good commercial judgement and the ability to make pragmatic decisions.
- Experience working with contractors and managing performance.
- Clear and confident communicator in writing and face-to-face.
- Comfortable working with dashboards, ticketing systems and structured workflows.
- Calm under pressure with good prioritisation and organisational skills.
- Right to work in the UK.
Desirable
- ARLA / Propertymark qualification (or working towards).
- Familiarity with Fixflo / HelpmeFix, Jupix, InventoryBase, or similar systems.
- Experience with HMO compliance or multi-room portfolios.
- Full UK driving licence and access to a vehicle for property visits.
Authority & decision-making
Typical repair job values are around £300–£400. Client Property Managers will be authorised to approve routine works up to £400 (final threshold confirmed at appointment). For works above that threshold, or for commercial/strategic decisions, the Client Property Manager will prepare a recommendation to the landlord (client). Responsible for recommending contractor restrictions or removals where performance is unsatisfactory.
Performance measures
- Landlord satisfaction and retention across portfolio.
- Timeliness and quality of escalation resolutions.
- Reduction in repeat maintenance issues and improvements in first-time fixes.
- Contractor performance against agreed standards.
- Practical contributions to improving triage and reducing avoidable human workload.
Reporting & relationships
Reports to: Operations Director. Works closely with: Technical/AI lead, Revenue & Lettings teams, Inspections/Inventory team, Accounts and contractors.
Terms & benefits
- Company pension.
- Statutory holiday entitlement.
- Training & CPD support (ARLA/Propertymark sponsorship available where appropriate).
- Company events and a collaborative small-team culture.
- Probationary period: 3 months (formal review at end of probation).
Pre-employment checks
- Right to work in the UK.
- Employment references and employment history checks.
- Basic background checks; DBS check where required by portfolio/tenant profile.
How to apply
Please send CV and a short cover letter (max 250 words) addressing the screening question: "In no more than 250 words, explain how AI and automation should support modern property management and give one practical example." Email:
Selection process: Shortlisting → 20–30 minute phone screen → practical in-person assessment (judgement case and systems walkthrough) → final interview → references → offer. Applications reviewed on a rolling basis; early applicants will be prioritised.
Job Type: Full-time
Pay: £30,000.00-£40,000.00 per year
Benefits: On-site parking
Application question(s): In no more than 250 words, explain how AI and automation should support modern property management and give one practical example
Education: Bachelor's (preferred)
Experience: Property management: 3 years (preferred)
Work Location: In person
Client Property Manager employer: Tranquility Homes
Contact Detail:
Tranquility Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Property Manager
✨Tip Number 1
Get to know the company inside out! Research Tranquility Homes, their values, and how they use AI in property management. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Client Property Manager, you'll need to be clear and confident when dealing with landlords and contractors. Role-play scenarios with friends or family to get comfortable with potential questions.
✨Tip Number 3
Prepare for the practical assessment! Brush up on your judgement skills and be ready to demonstrate how you'd handle escalations and contractor performance. Think of real-life examples from your experience to share during the assessment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the team at Tranquility Homes.
We think you need these skills to ace Client Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in residential property management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements and relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Address the screening question directly and provide a clear example of how AI can enhance property management. Keep it concise and engaging – we love a good story!
Showcase Your Communication Skills: As a Client Property Manager, clear communication is key. Use your application to demonstrate your writing skills and professionalism. Remember, we’re looking for someone who can manage landlord relationships effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Tranquility Homes
✨Know Your AI Tools
Familiarise yourself with the AI systems mentioned in the job description, like Fixflo or HelpmeFix. Be ready to discuss how these tools can enhance property management and improve landlord relationships.
✨Showcase Your Decision-Making Skills
Prepare examples from your past experience where you had to make pragmatic decisions under pressure. Highlight how your judgement positively impacted contractor performance or resolved complex maintenance issues.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently, both in writing and face-to-face. Since you'll be managing landlord communications, demonstrating strong communication skills during the interview is crucial.
✨Understand Compliance Requirements
Brush up on statutory compliance areas relevant to property management, such as gas safety and HMO licensing. Be prepared to discuss how you would ensure compliance and manage risks effectively in your role.