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- Tasks: Make outbound calls to gather data and engage with participants in a friendly manner.
- Company: Join a dynamic research company in South Shields with a supportive team.
- Benefits: Earn £12.21-£12.40 per hour, enjoy free parking, and potential for permanent role.
- Why this job: Develop your communication skills while making a real difference in research.
- Qualifications: Excellent communication skills and a positive attitude are essential.
- Other info: Work a 4-day week with opportunities for overtime and training.
The predicted salary is between 12 - 13 £ per hour.
Tranquil Talent Group are proud to be recruiting on behalf of our client who are a research company operating in the South Shields area.
Pay: £12.21-£12.40 per hour
Hours: Monday to Thursday between the hours of 9am and 8pm (4 day working week, 9.5hrs per day) (Possible overtime on Saturdays)
Key Responsibilities:
- Making outbound calls to participants (e.g learners, parents, employers) to collect data via structures of semi-structured surveys.
- Follow predefined scripts or questionnaires while maintaining a professional and friendly tone.
- Accurately record responses into databases, spreadsheets or CRM systems.
- Flag incomplete or unclear responses for review or follow-up.
- Meet daily and weekly call targets.
- Deal sensitively with respondents who may be disengaged, vulnerable, or in distress.
- Handle personal or sensitive data in line with GDPR and internal privacy policies.
- Follow any required safeguarding procedures if disclosures are made.
Essential Experience:
- Possess and demonstrate excellent communication skills.
- Great attention to detail.
- Maintain a professional and business-like approach to each call.
- Demonstrate a positive and can-do attitude.
- Able to deliver results and target driven.
- Elements of objection handling.
- Strive to meet quality standards.
- Be able to engage in training and have a proactive approach to further training.
- Excellent time management.
Benefits:
- Free on-site parking.
- Temp to perm vacancy.
Job Types: Full-time, Temporary
Work Location: In person
Locations
Outbound Tele Researcher in North East, South Shields employer: Tranquil Talent Group Ltd
Contact Detail:
Tranquil Talent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Tele Researcher in North East, South Shields
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be making outbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with the script and handling objections.
✨Tip Number 3
Be prepared to discuss your attention to detail. Think of examples from your past experiences where you’ve successfully managed data or followed processes accurately. This will demonstrate your ability to meet quality standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Outbound Tele Researcher role!
We think you need these skills to ace Outbound Tele Researcher in North East, South Shields
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your communication skills and attention to detail, as these are key for the Outbound Tele Researcher role.
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it professional but friendly, and explain why you’re excited about the opportunity to work with us at StudySmarter.
Showcase Relevant Experience: If you've got experience in making calls or handling sensitive data, make sure to mention it! We want to see how your background aligns with the responsibilities of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Tranquil Talent Group Ltd
✨Know Your Scripts
Familiarise yourself with the scripts and questionnaires you'll be using. Practising how to deliver them in a friendly and professional tone will help you sound natural during the interview. It shows that you're prepared and understand the role.
✨Showcase Your Communication Skills
During the interview, demonstrate your excellent communication skills by actively listening and responding thoughtfully. Use examples from past experiences where you've successfully engaged with participants or handled objections to highlight your abilities.
✨Attention to Detail is Key
Be ready to discuss how you ensure accuracy when recording data. Mention any tools or methods you use to maintain high standards, as this role requires meticulous attention to detail. This will reassure the interviewer that you can handle sensitive information responsibly.
✨Emphasise Your Can-Do Attitude
Exude positivity and a proactive approach throughout the interview. Share instances where you've overcome challenges or met targets, as this aligns with the company's expectations for a target-driven individual. A positive attitude can set you apart!
