At a Glance
- Tasks: Provide exceptional customer service and support while scheduling technician workloads.
- Company: Join Trane Technologies, a leader in sustainable climate solutions.
- Benefits: Enjoy competitive salary, healthcare, pension, and wellbeing platforms.
- Other info: Fast-paced environment with excellent culture and growth opportunities.
- Why this job: Make a real impact on customer experiences and contribute to a sustainable future.
- Qualifications: Experience in customer service, strong communication skills, and analytical thinking.
The predicted salary is between 30000 - 40000 £ per year.
Be a part of our mission!
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first.
- For us at
- Trane Technologies , and through our businesses including
- Trane® and
Thermo King , sustainability is not just how we do business—it is our business.
Do you dare to look at the world's challenges and see impactful possibilities?
Do you want to contribute to making a better future?
If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work
On-Site (5 days)
Position Overview
The Customer Service Coordinator is responsible for providing exceptional customer service and support.
This role plays a crucial role in scheduling service technicians’ workload and support the coordination of customers’ needs and expectations.
The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational processes.
Key Responsibilities
Customer and Technician Support
- A proactive approach on dealing with high volume incoming calls.
- Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Collaboration with Service, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
- Ensure invoices are processed timely, within approval and target limits that have been agreed across departments.
- Reporting and Analysis: Generate regular reports on completed invoiced work orders.
- Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
- Support service technicians and ensure appropriate team cover across regional service desk at peak times.
- Communications with supervisors, technician, and customers on updates and to drive continuous improvement.
Internal Controls and Administration
- Proven experience in a customer care or service support role.
- Strong knowledge of customer service principles.
- Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
- Effective communication skills
- Knowledge of processing invoices and Purchase Orders within levels of authority limits
- Analytical thinking and problem-solving abilities.
- Proficiency in using customer service software, and MS Office Suite.
Skills and Capabilities
- Knowledge of manufacturing industry an advantage
- People and communication skills with a positive mindset
- Able to work with minimal supervision.
- Proficient in using Microsoft Office Suite.
- Knowledge of Inspire systems, however, training can be given.
- Right to Work status confirmed for Country of application.
You can look forward to
- Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
- A fast-paced working environment
- An excellent working culture and community
- A structured induction plan with continued learning and development.
- A key role where you can make a direct contribution to our business.
Not exhaustive - your manager may add additional tasks, as required to complete the company strategy.
We offer competitive compensation and comprehensive benefits and programs.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Customer Service Coordinator in Basingstoke employer: Trane UK Limited
At Trane Technologies, we pride ourselves on being a world leader in sustainable climate solutions, offering our HVAC Service Technicians in the Midlands Region not just a job, but a meaningful career that contributes to a better future. Our employees enjoy a competitive salary, comprehensive benefits including healthcare and pension, and a vibrant work culture that fosters collaboration and continuous learning. With opportunities for personal and professional growth, you will be part of a team that values innovation and customer service while making a positive impact on the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trane UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trane UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trane UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Trane UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trane UK Limited!
How to prepare for a job interview at Trane UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
