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- Tasks: Lead service operations, drive revenue growth, and enhance customer satisfaction.
- Company: Join a world leader in sustainable climate solutions at Trane Technologies.
- Benefits: Competitive pay, comprehensive benefits, and a focus on work-life balance.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact on sustainability while leading high-performing teams.
- Qualifications: Proven leadership in the transport or automotive industry is essential.
The predicted salary is between 70000 - 90000 £ per year.
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Field-based: Work is conducted on-site at customer locations.
Thermo King UK is seeking an experienced and commercially driven Service Director to lead our service operations with a strong focus on revenue growth, service profitability, and operational excellence. The ideal candidate will bring proven leadership experience from the Transport, Refrigeration, automotive or rental industry, with a track record of developing high-performing teams and delivering outstanding customer service.
What You Will Do
- Revenue & Commercial Performance
- Drive service revenue growth through strategic planning, commercial initiatives, and continuous improvement of the customer offering.
- Develop and implement pricing strategies, service packages, and value-add propositions to maximize profitability.
- Monitor financial performance, analyzing service line KPIs, cost structures, and revenue trends.
- Identify new revenue opportunities including service contracts, maintenance programs, and aftersales solutions.
- Operational Leadership
- Lead and manage service operations to ensure efficiency, consistency, and high-quality delivery.
- Oversee service scheduling, depot performance and turnaround times.
- Ensure compliance with safety, legal, and industry standards across all service activities.
- Drive operational improvements that reduce costs, improve workflow, and increase customer satisfaction.
- Team Management & Development
- Lead, motivate, and develop service teams including Regional Managers, Service Centre Managers, Technicians, Supervisors, and support staff.
- Establish performance objectives, conduct regular reviews, and build strong succession pipelines.
- Foster a culture of continuous improvement, accountability, and customer focus.
- Customer Experience & Relationship Management
- Ensure exceptional service delivery for all customers, resolving escalated issues with professionalism and urgency.
- Build strong relationships with key clients, rental partners, suppliers, and OEMs.
- Implement customer service standards and feedback loops to enhance retention and satisfaction.
- Strategic Planning
- Contribute to company-wide planning and budgeting processes.
- Forecast service revenue, resource needs, and capital expenditure for service operations.
- Support new service product development and market expansion initiatives.
What You Will Bring
- Proven leadership experience at senior manager or director level.
- Proven leadership experience in the truck, automotive, or related service industry is mandatory.
- Strong commercial acumen with a track record of driving revenue and profitability.
- Experience managing service centers, technical teams, or multi-site operations.
- Excellent understanding of workshop operations, fleet maintenance, or rental service processes.
- Ability to influence at all levels and lead teams through change.
- Strong problem-solving, communication, and stakeholder management skills.
- Strong analytical and reporting capability, including use of KPIs and performance metrics.
- Relevant experience in Business, Engineering, Automotive Management, or a related field.
- Relevant industry certifications or qualifications advantageous.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Service Director in Tamworth employer: Trane Technologies
Contact Detail:
Trane Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Director in Tamworth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission around sustainability and how your experience aligns with their goals. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership experience and commercial acumen can drive service revenue growth. Keep it concise and impactful—this is your chance to shine and show them what you bring to the table.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Thermo King UK and contributing to a sustainable future.
We think you need these skills to ace Service Director in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Director. Highlight your leadership experience and any relevant achievements in the transport or automotive sectors. We want to see how you can drive revenue growth and operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainability and how your experience aligns with our mission at Thermo King UK. Let us know how you dare to challenge what's possible!
Showcase Your Team Management Skills: We’re looking for someone who can lead and develop high-performing teams. Share examples of how you've motivated teams in the past and the impact it had on service delivery. We love to see a culture of continuous improvement!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about our company and benefits there!
How to prepare for a job interview at Trane Technologies
✨Know Your Stuff
Before the interview, dive deep into Trane Technologies and their mission. Understand their focus on sustainability and how it relates to the Service Director role. Be ready to discuss how your experience aligns with their goals and how you can contribute to their vision.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in the transport or automotive industry. Think about specific situations where you developed high-performing teams or improved service delivery. This will demonstrate your capability to lead and motivate teams effectively.
✨Be Commercially Savvy
Brush up on your commercial acumen! Be prepared to discuss strategies for driving service revenue growth and improving profitability. Think of innovative ideas for service packages or pricing strategies that could benefit the company and show your understanding of the market.
✨Engage with Customer Experience
Since customer satisfaction is key, come armed with examples of how you've enhanced customer experiences in previous roles. Discuss how you resolved escalated issues and built strong relationships with clients. This will show that you prioritise customer focus in your leadership style.