At a Glance
- Tasks: Provide top-notch customer service and coordinate technician schedules for maximum efficiency.
- Company: Join Trane Technologies, a leader in sustainable climate solutions.
- Benefits: Competitive pay, comprehensive benefits, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real impact on sustainability while enhancing customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Position Overview
The Service Coordinator is responsible for providing exceptional customer service and support. This role plays a crucial role in scheduling service technicians’ workload and supporting the coordination of customers’ needs and expectations. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational processes.
Key Responsibilities
- A proactive approach on dealing with high volume incoming calls.
- Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Establish strong communication channels to share key customer insights.
- Ensure invoices are processed timely, within approval and target limits that have been agreed across departments.
- Generate regular reports on completed invoiced work orders.
- Foster strong relationships with customers through exceptional customer service.
- Support service technicians and ensure appropriate team cover across regional service desk at peak times.
- Communications with supervisors, technicians, and customers on updates and to drive continuous improvement.
Internal Controls And Administration
- Proven experience in a customer care or service support role.
- Strong knowledge of customer service principles.
- Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
- Effective communication skills.
- Knowledge of processing invoices and Purchase Orders within levels of authority limits.
- Analytical thinking and problem-solving abilities.
- Proficiency in using customer service software, and MS Office Suite.
Skills And Capabilities
- Knowledge of manufacturing industry an advantage.
- People and communication skills with a positive mindset.
- Able to work with minimal supervision.
- Proficient in using Microsoft Office Suite.
- Knowledge of Inspire systems, however, training can be given.
- Right to Work status confirmed for Country of application.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Service Desk Co-ordinator in Southampton employer: Trane Technologies
At Trane Technologies, we pride ourselves on being a world leader in sustainable climate solutions, offering our employees a dynamic work environment that fosters innovation and collaboration. Our commitment to sustainability is matched by our dedication to employee growth, providing comprehensive benefits and opportunities for professional development, all while working in a supportive culture that values every team member's contribution. Join us in making a meaningful impact on the planet while enjoying a fulfilling career as a Service Desk Co-ordinator.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Co-ordinator in Southampton
✨Tip Number 1
Get to know the company! Research Trane Technologies and their mission on sustainability. When you understand their values, you can tailor your conversations to show how you align with their goals.
✨Tip Number 2
Practice your communication skills! As a Service Desk Co-ordinator, you'll need to be a pro at handling calls and building relationships. Role-play with a friend or use our resources to sharpen those skills before the interview.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you tackled challenges head-on. This will demonstrate your analytical thinking and how you can contribute to improving operational processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and being part of something bigger.
We think you need these skills to ace Service Desk Co-ordinator in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Co-ordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for sustainability and how your background aligns with our values at Trane Technologies. Let us know why you're excited about this opportunity!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong interpersonal skills. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and keep track of your journey with us. Don’t miss out on this opportunity!
How to prepare for a job interview at Trane Technologies
✨Know the Company Inside Out
Before your interview, dive deep into Trane Technologies' mission and values. Understand their commitment to sustainability and how it shapes their operations. This will not only impress your interviewers but also help you align your answers with their core principles.
✨Showcase Your Customer Service Skills
As a Service Desk Co-ordinator, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled high-volume calls or resolved customer issues. Highlight your proactive approach and how you built strong relationships with clients.
✨Demonstrate Team Collaboration
This role requires effective communication with various teams. Be ready to discuss how you've collaborated with others in previous roles. Share specific instances where your teamwork led to improved processes or enhanced customer satisfaction.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your analytical thinking and problem-solving abilities. Think of situations where you had to troubleshoot issues or improve operational processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
