Service Technician Unitary Trane UK Ltd

Position Overview:

The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. Multiple Roles and seek applicants from the South East, South West, Central and North Areas.

Key Responsibilities:

Customer and Technical:

·Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.

·Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.

·Build and maintain strong relationships with customers, acting as a trusted point of contact.

·Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.

·Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.

·Reporting and Analysis: Generate regular reports on completed invoiced work orders.

·Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.

·Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

·Proven experience in HVAC service technician role mainly within retail sector including experience working on packaged rooftops

·Strong knowledge of customer service principles.

·Effective communication skills

·Analytical thinking and problem-solving abilities.

·Proficiency in using, Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

·Knowledge of manufacturing industry with light commercial background and packaged rooftopsan advantage

·People and communication skills with a positive mindset

·Able to work with minimal supervision.

·Appropriate skilled based certificates with F-Gas and Commercial Gas required for some roles

·Experience of handling multiple call outs or jobs with a minimum travel time of 2 hours (up to 4 hours) in a day. Will be required to support a standby rota and may be required to work over bank holidays and weekends

·Proficient in using Microsoft Office Suite.

·UK Drivers licence as a company vehicle will be allocated

·Right to Work status confirmed for Country of application.

You can look forward to:

·Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.

·Company van

·A fast-paced working environment

·An excellent working culture and community

·A structured induction plan with continued learning and development.

·A key role where you can make a direct contribution to our business.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.