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- Tasks: Join us as a Service Technician, providing top-notch customer service and technical support across Scotland.
- Company: ICS Cool Energy Ltd is a leader in energy solutions, committed to innovation and sustainability.
- Benefits: Enjoy a competitive salary, healthcare, pension, and a company van for your convenience.
- Why this job: Make a real impact in a fast-paced environment while building strong customer relationships.
- Qualifications: Experience in a service role, strong communication skills, and a valid UK driver's licence required.
- Other info: We value diversity and are an equal opportunity employer, welcoming all qualified applicants.
The predicted salary is between 30000 - 42000 £ per year.
If you are a person with a disability and need assistance applying for a job, please submit a request.
Service Technician – Scotland – ICS Cool Energy Ltd
Position Overview:
The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. Seeking candidates to cover Scotland.
Key Responsibilities:
Customer and Technical:
· Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
· Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
· Build and maintain strong relationships with customers, acting as a trusted point of contact.
· Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
· Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
· Reporting and Analysis: Generate regular reports on completed invoiced work orders.
· Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
· Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
Internal Controls and Administration:
· Proven experience in service or field-based technician role.
· Strong knowledge of customer service principles.
· Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
· Analytical thinking and problem-solving abilities.
· Proficiency in using, Apps, diagnostic software, and MS Office Suite.
Skills and Capabilities:
· Knowledge of manufacturing industry an advantage
· People and communication skills with a positive mindset
· Able to work with minimal supervision.
· Appropriate skilled based certificates with F-Gas
· Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holiday
· Proficient in using Microsoft Office Suite.
· UK Drivers licence as a company vehicle will be allocated
· Right to Work status confirmed for Country of application.
You can look forward to:
· Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
· Company van
· A fast-paced working environment
· An excellent working culture and community
· A structured induction plan with continued learning and development.
· A key role where you can make a direct contribution to our business.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 469272 Trane Technologies is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.
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Service Technician - Scotland - ICS Cool Energy Ltd employer: Trane Technologies
Contact Detail:
Trane Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician - Scotland - ICS Cool Energy Ltd
✨Tip Number 1
Familiarise yourself with the specific equipment and systems used by ICS Cool Energy Ltd. Understanding their products will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of ICS Cool Energy Ltd on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Since the role involves diagnosing system problems, think of specific examples from your past experiences where you successfully resolved technical issues.
✨Tip Number 4
Showcase your customer service experience during any discussions. Highlighting your ability to build strong relationships with clients will align well with the company's focus on exceptional customer service.
We think you need these skills to ace Service Technician - Scotland - ICS Cool Energy Ltd
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Service Technician position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, customer service experience, and any relevant certifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to diagnose and solve problems.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how your previous experience has prepared you for the responsibilities outlined in the job description, particularly in customer service and technical support.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial for a Service Technician role.
How to prepare for a job interview at Trane Technologies
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to the equipment and systems you'll be working with. Be prepared to discuss how you've diagnosed and solved problems in previous roles, as this will demonstrate your expertise and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, think of examples where you've provided exceptional service. Highlight your ability to build relationships and communicate effectively with clients, as this is crucial for maintaining strong customer connections.
✨Demonstrate Your Teamwork Abilities
Collaboration is key in this position. Be ready to share experiences where you've worked closely with other teams, such as sales or operations, to achieve a common goal. This will show that you can contribute positively to the company's culture.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
