Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and technical support while maintaining equipment on-site.
- Company: ICS Cool Energy Ltd, a leader in innovative cooling solutions.
- Benefits: Competitive salary, healthcare, pension, and a company van.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in service roles, strong communication skills, and problem-solving abilities.
- Other info: Fast-paced environment with excellent career growth and learning opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Position Overview
The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes.
Key Responsibilities
- Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
- Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
- Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
- Generate regular reports on completed invoiced work orders.
- Foster strong relationships with customers through exceptional customer service.
- Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
Internal Controls and Administration
- Proven experience in service or field-based technician role.
- Strong knowledge of customer service principles.
- Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
- Analytical thinking and problem‑solving abilities.
- Proficiency in using Apps, diagnostic software, and MS Office Suite.
Skills and Capabilities
- Knowledge of manufacturing industry an advantage.
- People and communication skills with a positive mindset.
- Able to work with minimal supervision.
- Appropriate skill‑based certificates with F‑Gas.
- Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holiday.
- Proficient in using Microsoft Office Suite.
- UK Driver’s licence as a company vehicle will be allocated.
- Right to Work status confirmed for Country of application.
Benefits
- Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
- Company van.
- A fast‑paced working environment.
- An excellent working culture and community.
- A structured induction plan with continued learning and development.
- A key role where you can make a direct contribution to our business.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Service Technician - Midlands Team - ICS Cool Energy Ltd employer: Trane Technologies
Contact Detail:
Trane Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician - Midlands Team - ICS Cool Energy Ltd
✨Tip Number 1
Get to know the company inside out! Research ICS Cool Energy Ltd, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Service Technician role.
✨Tip Number 3
Prepare for technical questions! Brush up on your diagnostic skills and be ready to discuss how you've tackled similar challenges in the past. Show them you can think on your feet and solve problems efficiently, just like they need in their Service Technician role.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Service Technician - Midlands Team - ICS Cool Energy Ltd
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Technician role. Highlight your technical skills and customer service experience, as these are key for us at ICS Cool Energy. Use specific examples that showcase your problem-solving abilities and how you've built strong relationships with customers.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your familiarity with diagnostic software and any relevant certifications, like F-Gas.
Show Off Your Soft Skills: We value interpersonal skills just as much as technical know-how. In your application, emphasise your ability to communicate effectively and motivate others. Share examples of how you've collaborated with teams or improved customer experiences in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Trane Technologies
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service and maintenance. Be ready to discuss specific systems you've worked on and how you've diagnosed and solved problems in the past. This will show that you're not just familiar with the tools, but also understand the underlying principles.
✨Customer Service is Key
Since this role heavily focuses on customer interaction, prepare examples of how you've provided exceptional customer service in previous roles. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will highlight your ability to build strong relationships.
✨Show Your Team Spirit
Collaboration is crucial in this position, so be ready to talk about how you've worked with other teams in the past. Whether it’s sharing insights with sales or coordinating with operations, demonstrate your ability to communicate effectively and work as part of a team.
✨Be Ready for Practical Questions
Expect some scenario-based questions where you'll need to think on your feet. They might ask how you'd handle a breakdown or a PPM task. Practise articulating your thought process clearly, as this will showcase your analytical thinking and problem-solving skills.