At a Glance
- Tasks: Lead branch operations and ensure high customer satisfaction while driving service growth.
- Company: Join Trane Technologies, a leader in sustainable climate solutions.
- Benefits: Competitive pay, comprehensive benefits, and opportunities for personal growth.
- Other info: Field-based role covering Glasgow and Carlisle with excellent career development opportunities.
- Why this job: Make a real impact on sustainability while managing a dynamic team.
- Qualifications: Experience in business management and strong team leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Where is the work: Field-based: Work is conducted on-site at customer locations.
What's in it for you: The Service Centre Manager leads branch operations, manages staff, and ensures high levels of customer satisfaction, productivity, and commercial performance. The role is responsible for driving service and aftersales growth, maintaining efficient branch operations, and holding full profit and loss responsibility for the location. The postholder must also ensure compliance with company standards, corporate governance, and all relevant regulations. To cover Glasgow and Carlisle depots. Preferred location: Glasgow.
What you will bring: The Service Centre Manager is responsible to assign and direct all work performed in the assigned branch and to supervise all areas of operation. They will manage staff, foster a positive environment, and ensure customer satisfaction and efficient branch operation within their designated region. They will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable After Market sales and Service targets achievement. The Service Centre Manager and their team will be assuming full P&L responsibility for their location of operation. They will adhere to high ethical standards and comply with all regulations/applicable laws and corporate governance.
- Network to improve the presence and reputation of Thermo King UK and its value proposition covering all business areas
- Align efforts of Service, Equipment and Parts Sales to maximize sales and service activities
- Address customer and employee satisfaction issues promptly
- Grow Service business areas such as Beginning of Life Service (e.g., installation & commissioning), Life-Time services (e.g., spare parts, maintenance), Extended Life services (e.g., upgrades, rebuilds), Telematics and After Market Accessories
- Ensuring customer satisfaction through high-quality service levels and execution
- Develop Strategy plan/s & execute for development in area of responsibility (AOR)
- Track and realize budgets of turn-over, margins, overheads, contribution for the region in support of the service managers
The tasks and responsibilities for the role include:
- Ensuring that all quotations are made as per Thermo King UK standards and as per agreed margins
- Ensuring that all procurement is made in accordance with the ERP system requirements
- Ensuring that all WIP is kept up to date and as per Thermo King UK standards
- Ensuring that all overheads are managed and documented as per Thermo King UK standards
- Develop and maintain branch facilities to support service business
- Responsible for HSE implementation and enforcement
- Ensure that technicians receive adequate training and expose them to Group know-how
- Plan & compile budgets & forecasts for branch related to Service revenues and overheads, supported by the Regional Service Manager
- Support development of team and devise career pathways. Ensuring that all aspects of human resource management is implemented and managed – leave, sick leave, social welfare, office facilities, employment contracts, etc.
- Drive growth in all of the region to include diversification into Thermo King product portfolio align with Thermo King strategic plan.
What you will bring: Experience in Business Management an advantage. The incumbent will be a seasoned professional with relevant work experience within a similar role/service Industry. Strong experience of managing a team. Computer literate with focus on: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, company ERP system.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Service Centre Manager employer: Trane Technologies
Trane Technologies is an outstanding employer, offering a dynamic work environment in Southampton where innovation meets exceptional customer service. Employees benefit from competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while being part of a supportive team that values a positive mindset and technical expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Centre Manager at Trane Technologies!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Trane Technologies or be willing to refer you for that Service Centre Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Trane Technologies who’s on the lookout for their next Service Centre Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Centre Manager role at Trane Technologies!
We think you need these skills to ace Service Centre Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Trane Technologies. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Trane Technologies
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Trane Technologies. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
