Sales Engineer - Service South - ICS Cool Energy Ltd

Overview

The Sales Engineer is responsible for promoting and selling Services solutions to new and existing clients. The primary objective is to generate new business and pipeline opportunities, build relationships with customers, and achieve sales targets. This role will cover the South Service areas in the UK.

Sales and Business Development

• Identify and target potential customers in various industries requiring Services solutions in the HVAC and Process Cooling.
• Develop and implement sales strategies to generate leads and convert them into sales opportunities.
• Conduct market research to identify trends, competitors, and potential business opportunities.
• Build and maintain a strong sales pipeline, regularly updating the Customer Relationship Management (CRM) system with accurate and up-to-date information.
• Collaborate with the marketing team to develop promotional materials and campaigns to support sales efforts.

Technical Expertise

• Possess a deep understanding of Services solutions in the HVAC and Process Temperature Control, including process chiller units, temperature control units, related equipment and installations.
• Provide technical guidance and support to customers, helping them select the most suitable Services solutions based on their specific requirements.
• Conduct site visits and assessments to evaluate customer needs, ensuring accurate and efficient Services solutions are proposed.
• Comply with Risk Assessment Method Statements (RAMS) to evaluate customer needs and partner with Quality Health and Safety Environments (QHSE).
• Collaborate with the engineering and project management teams to design and customise Services solutions based on customer specifications.

Customer Relationship Management

• Build and maintain strong relationships with existing and potential customers, acting as a trusted advisor and point of contact.
• Understand customer needs and provide timely and effective solutions, ensuring customer satisfaction and repeat business.
• Conduct regular follow‑ups with customers to ensure their ongoing needs are met and address any concerns or issues that may arise.
• Provide after‑sales support, including troubleshooting, maintenance advice, and coordination with the technical team.

Sales Reporting and Analysis

• Prepare regular sales reports, including sales forecasts, pipeline updates, and performance metrics.
• Analyse market trends, customer feedback, and competitor activities to identify areas for improvement and growth.
• Provide insights and recommendations to the management team to enhance sales strategies and achieve business objectives.

Internal Controls

• Compliance with and participation in any QHSE and Trane Technologies initiatives within the function and any country‑specific general and industry‑regulated compliance, including risk assessments and QHSE training.
• Compliance with internal code of conduct and ethical frameworks.
• Take control of your development and learning pathways through My Learning.
• Align business goals to reach bonus targets and individual performance with feedback from customers, stakeholders, and line manager.
• Any other ad hoc duties reasonably requested by your line manager.

Qualifications

• Qualification or applied experience in engineering or a related field is an advantage.
• Proven experience in sales, customer relationship management, preferably in HVAC or refrigeration industry.
• Excellent communication and people skills to build relationships with customers.
• Ability to understand customer needs and propose suitable solutions.
• Self‑motivated and target‑driven, with a proven history of meeting or exceeding sales targets.
• Strong problem‑solving and negotiation skills.
• Proficient in using CRM software and Microsoft Office Suite.
• Right to Work status confirmed for the country of application.
• Driver\’s licence and ability to drive in the country of application.

Benefits

• Competitive salary and benefits including company car (or car allowance alternative), pension, healthcare, life insurance, bonus scheme and wellbeing platforms.
• A fast‑paced working environment where no two days will be the same.
• An excellent working culture and community.
• A structured induction plan with continued learning and development.
• An important role where you can make a direct contribution to our business, the environment and being part of a key growth strategy.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.