Internal Sales - Service

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Position Overview

Responsible for driving service revenue by qualifying and converting remedial service leads into competitive solutions. You will manage the full sales cycle—from negotiating with suppliers and generating high-quality quotes to proactively following up on outbound calls and overcoming customer objections. By blending technical learning with strong relationship management, you will act as a trusted advisor, collaborating across fulfilment teams and service management to ensure seamless project delivery and identify growth opportunities for the wider business.

Key Responsibilities

• Sales and Business Development
• Qualify remedial opportunities for eligible work and proactively contact customers on receipt of a lead.
• Managing inbound customer enquiries by phone and email, also assisting with the management of shared parts direct Inbox.
• Identify preferred suppliers and effectively negotiate on parts and materials to ensure we deliver competitive offers and best value propositions for customers.
• Produce and send sales quotes (adhering to relevant levels of authority) for remedial service work and parts only requirements using the CRM sales application.
• Build and maintain a strong sales pipeline for designated service territory, regularly updating the Customer Relationship Management (CRM) system with accurate and up-to-date information.
• Outbound sales calls to optimize conversion and assist the service management team with forecasting.
• Managing customer objections and creating adequate business justification.
• Process customer orders on CRM, in Field Service or SAP in accordance with defined levels of authority.
• Collaborate with the service fulfilment team, area service managers and customer service managers to assist in seamless delivery of quoted works and warranty work.
• Raise leads on CRM for new service contracts, contract additions and enhancements along with sales and hire opportunities for other business units.
• Technical Development
• A desire to learn and develop a deeper understanding of industrial refrigeration and temperature control to provide best possible solutions for customers.
• Gain confidence with technical support and provide front line assistance to customers with inbound technical calls, leveraging into breakdown or remedial opportunities.
• Collaborate with the external sales and projects teams to develop opportunities across other business units.
• Customer Relationship Management
• Build and maintain strong relationships with existing and potential customers, acting as a trusted advisor and point of contact.
• Understand customer needs and provide timely and effective solutions, ensuring customer satisfaction and repeat business.
• Collaborate with the external sales team and set leads on CRM.
• Proactive in establishing positive working relationships with Customer Care Teams, to best support the positive customer experience.
• Sales Reporting And Analysis
• Prepare sales forecasts, pipeline updates, and performance metrics.
• Analyze market trends, customer feedback, and competitor activities to identify areas for improvement and growth.
• Provide insights and recommendations to the management team to enhance sales strategies and achieve business objectives.
• Internal Controls
• Compliance with and participation in any QHSE and Trane Technologies initiatives within the function and any Country specific general and industry regulated compliance to include risk assessments and QHSE training.
• Compliance with internal code of conduct and ethical frameworks.
• Take control of your development and learning pathways through My Learning.
• Align business goals to reach bonus targets and individual performance with feedback from customers, stakeholders, and line manager.
• Any other ad hoc duties reasonably requested by your line manager.

Skills And Capabilities

• People skills with a positive mindset
• Good Communication
• Sales, Business or Engineering B2B knowledge an advantage
• Collaborative teamwork
• Proficient in using Microsoft Office Suite
• Knowledge of Customer Relationship Management Systems an advantage
• Right to Work status confirmed for Country of application.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.