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- Tasks: Join us as an HVAC Field Service Technician, diagnosing and repairing systems while delivering top-notch customer service.
- Company: Trane UK Ltd is a leader in HVAC solutions, committed to innovation and sustainability.
- Benefits: Enjoy a competitive salary, healthcare, pension, and a company van, plus a dynamic work environment.
- Why this job: Be part of a supportive culture that values your contributions and offers growth opportunities.
- Qualifications: You need experience as a technician, strong customer service skills, and relevant certifications like F-Gas.
- Other info: Flexible working hours with standby requirements; a UK driver's license is essential.
The predicted salary is between 28800 - 43200 £ per year.
Position Overview: The Service Technician is responsible for providing exceptional customer service and technical support. This role is crucial in delivering high standards of service efficiently to maintain customer plant and equipment as per our maintenance and service contracts. The goal is to maximize technician productivity, enhance the customer experience, and improve operational processes.
Key Responsibilities:
- Diagnose system problems on assigned projects and customer site visits.
- Perform Planned Preventative Maintenance (PPM), handle customer breakdowns, warranty work, hire, and commissioning tasks.
- Build and maintain strong customer relationships, acting as a trusted contact.
- Collaborate with Service desk, Sales, and Operations teams to share insights.
- Use diagnostic software, hand tools, blueprints, or engineering specifications to diagnose and repair units.
- Generate reports on completed work orders.
- Foster strong customer relationships through excellent service.
- Communicate with supervisors, regional managers, senior technicians, and customers to ensure continuous improvement.
Internal Controls and Administration:
- Proven experience as a service or field technician.
- Strong customer service knowledge.
- Excellent interpersonal and communication skills.
- Analytical and problem-solving abilities.
- Proficiency in Apps, diagnostic software, and MS Office.
Skills and Capabilities:
- Knowledge of the manufacturing industry is advantageous.
- Positive mindset with strong communication skills.
- Ability to work independently.
- Relevant certificates, including F-Gas.
- Availability for standby, call-outs, including weekdays, weekends, and bank holidays.
- Proficiency in Microsoft Office Suite.
- UK Driver's license; company vehicle provided.
- Confirmed right to work in the country of application.
Benefits:
- Competitive salary and benefits including pension, healthcare, life insurance, and wellbeing programs.
- Company van provided.
- Dynamic working environment.
- Excellent culture and community engagement.
- Structured induction and ongoing development opportunities.
- Opportunity to contribute directly to the business.
We offer competitive compensation and comprehensive benefits. We are an equal opportunity employer; all qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, veteran status, or other protected categories.
Contact Detail:
Trane Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Field Service Technician - Cumbernauld - Trane UK Ltd
✨Tip Number 1
Familiarise yourself with the latest HVAC technologies and diagnostic software. Being knowledgeable about current trends and tools will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the HVAC industry, especially those who work at Trane UK Ltd or similar companies. Attend industry events or join online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided exceptional customer service in past roles. Highlighting your ability to build strong relationships with clients will be crucial, as this is a key responsibility of the position.
✨Tip Number 4
Research Trane UK Ltd's company culture and values. Understanding their mission and how they operate can help you tailor your approach during interviews, showing that you're not just a fit for the role, but also for the company.
We think you need these skills to ace HVAC Field Service Technician - Cumbernauld - Trane UK Ltd
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the HVAC Field Service Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience as a service or field technician. Include specific examples of how you've provided exceptional customer service and resolved technical issues in the past.
Showcase Technical Skills: Make sure to mention your proficiency in diagnostic software, hand tools, and any relevant certifications like F-Gas. This will demonstrate your capability to perform the tasks required in the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Mention your ability to build strong customer relationships and your commitment to continuous improvement.
How to prepare for a job interview at Trane Technologies
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diagnostic software and tools relevant to HVAC systems. Highlight specific instances where you've successfully diagnosed and repaired issues, as this will demonstrate your technical proficiency.
✨Emphasise Customer Service Experience
Since the role involves building strong customer relationships, share examples of how you've provided exceptional service in previous positions. Discuss any challenges you faced and how you resolved them to enhance the customer experience.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your analytical skills and how you've approached problem-solving in past roles. Use specific examples to illustrate your thought process and the steps you took to resolve complex issues.
✨Familiarise Yourself with Company Culture
Research Trane UK Ltd's values and culture before the interview. Understanding their commitment to community engagement and employee development can help you align your answers with what they value in a candidate.
