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- Tasks: Manage contracts and diagnose system issues while providing top-notch customer service.
- Company: Join Trane Technologies, a leader in innovative climate solutions.
- Benefits: Competitive pay, comprehensive benefits, and opportunities for growth.
- Why this job: Make a real impact in a sustainable world while developing your skills.
- Qualifications: Experience in field service, strong communication, and problem-solving skills.
- Other info: Work in a dynamic environment with a focus on teamwork and development.
The predicted salary is between 40000 - 50000 £ per year.
At Trane Technologies TM and through our businesses including Trane ® and Thermo King ®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We believe in a better future when we uplift others and enable our people to thrive at work and at home.
Key Responsibilities:
- Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
- Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
- Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
- Reporting and Analysis: Generate regular reports on completed invoiced work orders.
- Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
- Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
- Proven experience in service or field-based technician role.
- Proven experience in leading a field service team.
- Experience in coaching and monitoring team performance and development plans.
- Strong knowledge of customer service principles.
- Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
- Analytical thinking and problem-solving abilities.
- Proficiency in using Apps, diagnostic software, and MS Office Suite.
Skills and Capabilities:
- Knowledge of manufacturing industry an advantage.
- Leading teams across remote geography is an advantage.
- People and communication skills with a positive mindset.
- Able to work with minimal supervision.
- Appropriate skilled based certificates with F-Gas.
- Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays.
- Proficient in using Microsoft Office Suite.
- UK Drivers licence as a company vehicle will be allocated.
- Right to Work status confirmed for Country of application.
Contracts Manager - Mechanical Services - ICS Cool Energy Ltd in England employer: Trane Technologies
Contact Detail:
Trane Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager - Mechanical Services - ICS Cool Energy Ltd in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Contracts Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who’s not just looking for any job, but is genuinely interested in being part of their team.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you’ve diagnosed issues or improved processes in previous roles. This will demonstrate your analytical thinking and ability to handle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team at ICS Cool Energy Ltd.
We think you need these skills to ace Contracts Manager - Mechanical Services - ICS Cool Energy Ltd in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in mechanical services and any relevant projects you've worked on. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our mission at Trane Technologies. Keep it engaging and personal – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve diagnosed and solved problems in previous roles. We’re all about analytical thinking and innovation, so let us know how you’ve tackled challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about our company culture while you’re there!
How to prepare for a job interview at Trane Technologies
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to mechanical services. Be ready to discuss specific systems you've diagnosed or repaired in the past, and how you approached those challenges. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your People Skills
Since building strong relationships with customers is key, think of examples where you've excelled in customer service. Prepare to share stories that highlight your interpersonal skills and how you’ve motivated your team to deliver exceptional service.
✨Be Ready for Problem-Solving Questions
Expect questions that test your analytical thinking and problem-solving abilities. Think of scenarios where you had to troubleshoot a complex issue on-site. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Familiarise Yourself with Their Tools
Since the role involves using cutting-edge software and diagnostic tools, make sure you’re comfortable discussing any relevant apps or technologies you’ve used. If you can, mention specific software that aligns with what they use, showing you’re ready to hit the ground running.