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- Tasks: Manage contracts and diagnose system issues while providing top-notch customer service.
- Company: Join Trane Technologies, a leader in innovative climate solutions.
- Benefits: Competitive pay, comprehensive benefits, and opportunities for growth.
- Why this job: Make a real impact in a sustainable world while developing your skills.
- Qualifications: Experience in field service, strong communication, and problem-solving skills.
- Other info: Work in a dynamic environment with a focus on teamwork and development.
The predicted salary is between 36000 - 60000 £ per year.
At Trane Technologies TM and through our businesses including Trane ® and Thermo King ®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We believe in a better future when we uplift others and enable our people to thrive at work and at home.
Key Responsibilities:
- Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
- Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
- Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
- Reporting and Analysis: Generate regular reports on completed invoiced work orders.
- Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
- Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
- Proven experience in service or field-based technician role.
- Proven experience in leading a field service team.
- Experience in coaching and monitoring team performance and development plans.
- Strong knowledge of customer service principles.
- Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
- Analytical thinking and problem-solving abilities.
- Proficiency in using Apps, diagnostic software, and MS Office Suite.
Skills and Capabilities:
- Knowledge of manufacturing industry an advantage.
- Leading teams across remote geography is an advantage.
- People and communication skills with a positive mindset.
- Able to work with minimal supervision.
- Appropriate skilled based certificates with F-Gas.
- Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays.
- Proficient in using Microsoft Office Suite.
- UK Drivers licence as a company vehicle will be allocated.
- Right to Work status confirmed for Country of application.
Contracts Manager - Mechanical Services - ICS Cool Energy Ltd employer: Trane Technologies
Contact Detail:
Trane Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager - Mechanical Services - ICS Cool Energy Ltd
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Contracts Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you’re the perfect fit for the team at ICS Cool Energy Ltd.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on highlighting your experience in service roles and your ability to build strong customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Trane Technologies.
We think you need these skills to ace Contracts Manager - Mechanical Services - ICS Cool Energy Ltd
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in mechanical services and any relevant projects you've worked on. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our mission at Trane Technologies. Keep it engaging and personal – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve diagnosed and solved problems in previous roles. We’re all about analytical thinking and innovation, so let us know how you’ve tackled challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Trane Technologies
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to mechanical services. Be ready to discuss specific systems you've diagnosed or repaired, and how you approached those challenges. This will show that you’re not just familiar with the role but have hands-on experience.
✨Showcase Your People Skills
Since building strong relationships with customers is key, prepare examples of how you've successfully managed customer interactions in the past. Think about times when you turned a challenging situation into a positive outcome—this will highlight your interpersonal skills.
✨Be Ready to Discuss Team Leadership
If you’ve led a field service team before, come prepared with examples of how you motivated your team and improved performance. Talk about your coaching style and how you foster collaboration among team members, as this aligns with their focus on teamwork.
✨Familiarise Yourself with Their Tools
Get to know the cutting-edge software and diagnostic tools mentioned in the job description. If you have experience with similar technologies, be ready to discuss how you used them effectively. This shows that you can hit the ground running and adapt quickly.