At a Glance
- Tasks: Provide top-notch customer service and manage fleet operations efficiently.
- Company: Join Trane Technologies, a leader in sustainable climate solutions.
- Benefits: Competitive pay, comprehensive benefits, and a supportive work environment.
- Other info: Flexible shift patterns with excellent growth opportunities.
- Why this job: Make a real impact on sustainability while developing your career.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Be a part of our mission!
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first.
For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business.
Do you dare to look at the world's challenges and see impactful possibilities?
Do you want to contribute to making a better future?
If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
- Where Is The Work
- On-Site (5 days)
- What's In It For You
Thermo King UK is hiring a Fleet Service Advisor to join the team in the Bolton office.
Working under the guidance of the Call Centre Manager and Fleet Service Supervisors, the main aim of the Fleet Service Advisor is to provide excellent customer service and to meet or exceed customer requirements and KPI's.
What You Will Do
- Answer all inbound calls to the Customer Service Centre within KPI
- Prioritizing workflow to maximize time efficiency, to meet productivity & quality targets
- Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.
- Build close working relationships with the suppliers/internals to promote co-operation and ensure utilization and optimization of work allocation.
- Make sure all customers KPI’s and SLA’s are met when dealing with all requests
- Support the management team with any tasks/requests as required by the demands of the Service Centre.
- Ensure all warranty items are issued to correct suppliers within reasonable timescales.
- Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
- Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
- Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.
- Update notes on system to reflect status of jobs and log any calls received to and from customers.
Keep customer informed at all times of status of repair of vehicle and adhere to any queries from the customer in a timely manner.
- What You Will Bring
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
- Excellent communications skills and the ability to clearly communicate information both verbally and in writing.
- Excellent computer literacy, a working knowledge of Kerridge or R2C is preferable.
- Ability to work as part of a team and on your own.
- Attention to detail. Must be flexible and motivated.
- Professionally presented and possess a good work ethic.
- Ability to pro-actively provide solutions and solve internal and external customer queries.
- Availability for shift pattern: 4 days on, 4 days off with time 12:00 PM- 12:00 AM
- Job Types: Full-time, Permanent
- Work Location: Bolton office: BL6 4SA/ onsite
We offer competitive compensation and comprehensive benefits and programs.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trane Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trane Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trane Technologies:Your cover letter is your chance to shine! Tell us why you want to work at Trane Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trane Technologies!
How to prepare for a job interview at Trane Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
