At a Glance
- Tasks: Install, maintain, and troubleshoot temperature control equipment at customer sites.
- Company: Join a leader in sustainable climate solutions with a mission to put the planet first.
- Benefits: Competitive pay, comprehensive benefits, and opportunities for personal growth.
- Other info: Dynamic field role with opportunities for travel and hands-on problem-solving.
- Why this job: Make a real impact on sustainability while developing your technical skills.
- Qualifications: High school diploma required; technical experience preferred.
The predicted salary is between 38250 - 46750 £ per year.
Be a part of our mission!
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first.
For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business.
Do you dare to look at the world's challenges and see impactful possibilities?
Do you want to contribute to making a better future?
If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where Is The Work
Field-based: Work is conducted on-site at customer locations.
Job Description: Field Service Representative
- Company: IC Cool Energy Role: Field Service Representative
- Position Summary
ICS Cool Energy is seeking a customer-focused and technically capable Field Service Representative to support the installation, maintenance, troubleshooting, and repair of temperature control equipment and related systems at customer sites.
This role is responsible for delivering high‑quality field service, ensuring customer satisfaction, and helping maintain safe, efficient, and reliable operations.
The ideal candidate combines strong mechanical and electrical troubleshooting skills with professionalism, adaptability, and a commitment to service excellence.
Key Responsibilities
- Perform installation, commissioning, maintenance, inspection, and repair of cooling and temperature control equipment at customer locations.
- Diagnose mechanical, electrical, and control system issues and implement effective corrective actions.
- Conduct preventive maintenance activities to maximize equipment uptime and reliability.
- Respond to service calls in a timely manner and provide technical support in the field.
- Complete service reports, maintenance documentation, and job records accurately and promptly.
- Communicate clearly with customers regarding equipment condition, service recommendations, and follow‑up actions.
- Ensure compliance with company safety standards, customer site requirements, and applicable regulations.
- Support equipment testing, startup, and operational verification after repairs or installations.
- Maintain service tools, test instruments, and company vehicle in good working condition.
- Collaborate with internal teams including operations, technical support, and customer service to resolve issues efficiently.
- Identify opportunities for service improvement and communicate customer feedback to management.
- Required Qualifications
- High school diploma or equivalent required; technical diploma, associate degree, or trade certification preferred.
- Experience in field service, HVAC, refrigeration, industrial cooling, or related mechanical/electrical service environments.
- Working knowledge of mechanical, electrical, and control systems.
- Ability to read technical manuals, wiring diagrams, and service documentation.
- Strong troubleshooting and problem‑solving skills.
- Valid driver’s license and willingness to travel to customer sites as needed.
- Ability to work independently with limited supervision.
- Strong communication and customer service skills.
- Proficiency with service reporting tools, mobile devices, or basic computer systems.
- Preferred Qualifications
- Experience servicing rental cooling equipment, chillers, HVAC systems, or industrial temperature control solutions.
- Familiarity with refrigerant handling and applicable safety/environmental requirements.
- Relevant certifications in HVAC, refrigeration, electrical systems, or safety training.
- Experience working in customer‑facing industrial or commercial environments.
- Understanding of commissioning and startup procedures.
- Key Competencies
- Customer focus
- Technical aptitude
- Troubleshooting
- Time management
- Adaptability
- Safety awareness
- Communication
- Team collaboration
- Accountability
Physical Requirements
- Ability to lift and move tools, parts, and equipment within established safety guidelines.
- Ability to work in indoor and outdoor environments, including varying temperatures and weather conditions.
- Ability to stand, walk, bend, kneel, climb ladders, and work in confined or elevated spaces as needed.
- Ability to travel frequently based on service territory and customer demands.
Work Environment
This role operates primarily in the field at customer sites and may require work outside normal business hours, including occasional overtime or on‑call support, depending on business needs.
Equal Opportunity Statement
ICS Cool Energy is committed to fostering an inclusive workplace where all employees are treated with dignity and respect.
Employment decisions are based on qualifications, merit, and business needs.
We offer competitive compensation and comprehensive benefits and programs.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
#J-18808-Ljbffr
Field Service representative in Birmingham employer: Trane Technologies
Trane Technologies is an outstanding employer, offering a dynamic work environment in Southampton where innovation meets exceptional customer service. Employees benefit from competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while being part of a supportive team that values a positive mindset and technical expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service representative in Birmingham
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Trane Technologies as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Trane Technologies and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Trane Technologies’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service representative in Birmingham
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Trane Technologies, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Trane Technologies, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Trane Technologies.
How to prepare for a job interview at Trane Technologies
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Trane Technologies offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Trane Technologies but also helps you get a feel for whether you’d thrive in that environment.
