Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
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We boldly go.
Where is the work:
Field-based: Work is conducted on-site at customer locations.
Trane is seeking a Technical Support Engineer to support the delivery of data center cooling projects across EMEA. This role combines project coordination with hands-on technical responsibility for servicing, troubleshooting, commissioning, and optimizing air-cooled and water-cooled chiller systems in critical data center environments. The position supports project planning, documentation, customer communication, compliance, and on-site execution to ensure safe, timely, and high-quality delivery.
Key Responsibilities
- Perform service, preventive maintenance, and corrective actions on Air-Cooled and Water-Cooled Chillers, including screw, scroll, and centrifugal systems.
- Diagnose and troubleshoot mechanical, electrical, and control-related issues in chiller and HVAC systems.
- Manage site execution for data center cooling projects, including planning, installation oversight, and coordination with contractors and OEM teams.
- Support upgrades, retrofits, and energy-efficiency improvements in existing data center cooling infrastructure.
- Review technical drawings, submittals, and project documents for accuracy and compliance.
- Maintain detailed service reports, performance logs, and documentation for all equipment.
- Ensure strict adherence to safety standards, regulatory requirements, and customer operational protocols.
- Provide technical guidance and mentorship to junior engineers and technicians.
- Interface with customers regularly to provide updates, clarify technical issues, and ensure completion of service and project tasks.
- Participate in root-cause analysis and implement corrective and preventive actions for recurring issues.
- Coordinate with internal teams (sales, project management, engineering) for seamless service and project delivery.
- Timely submission of Root cause analysis and reports to customers.
Skills and Experience
- Experience with project execution, installation supervision, and HVAC commissioning.
- Strong communication, problem-solving, and customer-facing skills.
- Familiarity with safety standards, industry best practices, and energy-efficiency improvements.
- OEM chiller training or certifications and project management experience are advantageous.
- Must have the right to work in the UK and a clean driver’s licence.
What Trane Offers
- Competitive salary and benefits, including pension, healthcare, life insurance, and wellbeing support.
- Learning and development opportunities.
- Involvement in both cooling and heating supply projects.
- Exposure to Trane Technologies equipment, software, and controls.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Technical Support Engineer in Basingstoke employer: Trane Technologies
Trane Technologies is an exceptional employer that prioritises employee development and hands-on learning, making it an ideal place for aspiring engineers. With a strong commitment to safety and high standards of customer service, employees benefit from comprehensive training opportunities, including Certi-Tech certification, while working alongside experienced professionals in a supportive work culture. Located across the UK, this role offers the unique advantage of gaining practical experience in the field, ensuring a rewarding career path in the refrigeration industry.
