Project Coordinator in Basingstoke

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Where Is The Work

On-Site (5 days)

Job Title

Project Coordinator

Location

Basingstoke

Purpose

The Project Coordinator is responsible for the day‑to‑day coordination of equipment projects, acting as a key link between customers, factory teams, suppliers, internal departments, and account managers. The role supports the successful delivery of a high volume of orders by balancing multiple, and sometimes competing, priorities while maintaining a strong focus on customer satisfaction, operational excellence, and effective collaboration. Knowledge of HVAC and/or process temperature control markets would be advantageous.

Main Duties / Responsibilities

• Manage incoming phone calls and emails from factory teams, customers, and suppliers in a professional and timely manner.
• Coordinate customer requirements and expectations through clear, accurate, and proactive communication, including both telephone and email follow‑up where appropriate.
• Review UK orders to ensure the clean order process has been followed and all required information is complete.
• Issue customer order acknowledgements within 24 hours of receipt.
• Liaise with factory teams regarding delivery schedules, production status, and any delays, ensuring updates are communicated clearly to relevant stakeholders.
• Maintain project spreadsheets and records with accurate and up‑to‑date information received from factory teams and customers.
• Create requisitions for third‑party suppliers as required and follow up to ensure deliveries remain aligned to project plans, escalating issues where necessary.
• Coordinate deliveries with factory teams and logistics, including specialist delivery requirements.
• Maintain delivery and financial tracking spreadsheets accurately and consistently.
• Support the review of monthly reports, highlighting project delays, pull‑ins, or dropouts to the Customer Service Team Leader as they arise.
• Support resolution of customer disputes as assigned through the Dispute Tracker.
• Create and set up new customer and supplier accounts in line with established processes and business requirements.
• Ensure all projects delivered each month are invoiced promptly and that associated revenue is processed accurately.
• Prepare and review documentation, clearly identify issues, and communicate findings to customers in a professional and timely manner.
• Review acoustic package drawings and coordinate with Sales Engineers to ensure customer approval is received before production begins.
• Contribute to continuous improvement by identifying process issues, supporting problem‑solving, and helping drive efficient ways of working.
• Undertake other duties reasonably required in support of team objectives and broader business priorities.

Skills and Capabilities Required

• Strong working knowledge of Microsoft Word, Outlook, PowerPoint, Excel, and Access, with the ability to produce correspondence, maintain records, update spreadsheets, and manage databases effectively.
• Excellent organisational skills with the ability to manage multiple priorities in a high‑volume environment.
• Strong problem‑solving skills and attention to detail.
• Effective verbal and written communication skills, with the ability to build positive working relationships across teams and with customers.
• Customer‑focused mindset with a proactive and solutions‑oriented approach.
• Commercial awareness and understanding of the importance of revenue, margin, and operational performance.
• Ability to work with flexibility and sound judgement in response to changing business and seasonal demands.
• Ability to collaborate effectively across functions and within a matrix environment.
• Knowledge of HVAC and/or process temperature control markets would be advantageous.

Qualifications and Experience

• Previous experience in multi‑project coordination, scheduling, or customer service within a fast‑paced, high‑volume environment.
• Strong telephone, interpersonal, and communication skills.
• Ability to work effectively under pressure and manage competing deadlines.
• Confidence in communicating with a range of stakeholders, including customers, colleagues, and senior leaders.
• Experience working within a matrix management structure would be beneficial.

Day‑to‑day tasks and responsibilities

Not exhaustive – your manager may add additional tasks, as required to complete the company strategy.

Compensation and Benefits

We offer competitive compensation and comprehensive benefits and programs.

Equal Opportunity Employer

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.