Technical Support Engineer in Southampton

## Technical Support Engineer지원: 현장 근무(5일): 사우샘프턴, 햄프셔: Southampton Stephenson Road: 풀타임: 오늘 공고: JR-18800우리의 미션에 함께하세요! 건물, 주택, 그리고 운송 분야에서 쾌적하고 지속 가능하며 효율적인 기후 솔루션을 선도하는 글로벌 기업으로서, 우리는 지구를 최우선으로 생각할 책임이 있습니다. 저희는트레인 테크놀로지스및 당사의 다양한 사업을 통해트레인등록상표및Thermo King지속가능성은 단순히 우리의 비즈니스 방식이 아니라, 바로 우리의 비즈니스 그 자체입니다. 여러분은 세계가 직면한 과제를 대담하게 바라보고, 의미 있는 가능성을 발견할 용기가 있으신가요? 더 나은 미래를 만드는 데 기여하고 싶으신가요? 만약 답이 ‘예’라면, 지속가능한 세상을 위해 가능한 것에 과감히 도전하는 저희와 함께할 것을 진심으로 제안합니다.저희에 대해 알아보세요혜택직장과 가정에서 성공할 수 있도록 설계되었습니다.우리는 과감하게 나아갑니다.**작업 위치:**현장 근무(5일)Key Responsibilities* Provide advanced technical support for ICS Cool Energy equipment, systems, and applications.* Diagnose and resolve complex technical issues related to cooling, heating, refrigeration, and temperature control systems.* Support service engineers, sales teams, and customers with product troubleshooting and technical guidance.* Act as an escalation point for high-priority or technically challenging service cases.* Review system performance data, fault logs, and service reports to identify root causes and recommend corrective actions.* Collaborate with engineering, operations, and service teams to resolve recurring product or field issues.* Assist in commissioning support, maintenance planning, and system optimization recommendations.* Develop and maintain technical documentation, troubleshooting guides, service bulletins, and knowledge base materials.* Deliver technical training and product support to internal teams and, where appropriate, to customers.* Support continuous improvement initiatives focused on reliability, service response, and technical capability.* Ensure all work is carried out in alignment with company procedures, quality standards, and health and safety requirements.* Provide input on product performance, customer feedback, and field trends to help improve service and product offerings. Required Qualifications* Significant experience in technical support, field service, or engineering support within HVAC, cooling, refrigeration, or temperature control industries.* Strong understanding of chiller systems, refrigeration principles, fluid cooling systems, and related controls.* Experience troubleshooting electrical, mechanical, and control-related issues in industrial or commercial equipment.* Ability to interpret technical drawings, wiring diagrams, P&IDs, and service documentation.* Strong analytical and problem-solving skills with a structured approach to fault diagnosis.* Excellent written and verbal communication skills.* Ability to manage multiple priorities and work effectively across cross-functional teams.* Proficiency with service reporting systems, CRM/service management tools, and Microsoft Office applications.Preferred Qualifications* Experience supporting rental cooling equipment, process cooling systems, or temporary temperature control solutions.* Familiarity with remote monitoring, telemetry, or connected service technologies.* Knowledge of customer applications in industrial, manufacturing, pharmaceutical, food and beverage, or commercial environments.* Professional certifications related to HVAC, refrigeration handling, or technical service.* Experience mentoring junior engineers or support team members.Key Competencies* Technical expertise* Customer focus* Root cause analysis* Problem solving* Collaboration* Communication* Accountability* Continuous improvement* Safety awareness* Decision making저희는 경쟁력 있는 보상과 포괄적인 복리후생 및 프로그램을 제공합니다. 당사는 기회균등 고용주로서, 모든 적격 지원자는 인종, 피부색, 종교, 성별, 성적 지향, 성 정체성, 출신 국가, 임신, 연령, 혼인 여부, 장애, 보호대상 재향군인 신분 또는 기타 법적으로 보호되는 신분에 관계없이 채용 심사 대상이 됩니다. #J-18808-Ljbffr