At a Glance
- Tasks: Provide exceptional customer service and support while coordinating technician schedules.
- Company: Join Trane Technologies, a leader in sustainable climate solutions.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and continuous improvement.
- Why this job: Make a positive impact on customer experiences and contribute to sustainability.
- Qualifications: Experience in customer care, strong communication skills, and analytical thinking.
The predicted salary is between 30000 - 40000 € per year.
Staňte se součástí naší mise! Jako světový lídr v oblasti vytváření komfortních, udržitelných a efektivních klimatických řešení pro budovy, domácnosti a dopravu máme odpovědnost upřednostňovat planetu. Pro nás ve společnosti Trane Technologies a prostřednictvím našich podniků včetně Tranea a Thermo King Udržitelnost pro nás není jen způsobem podnikání – je samotnou podstatou našeho podnikání.
**Position Overview:** The Service Coordinator is responsible for providing exceptional customer service and support. This role plays a crucial role in scheduling service technicians’ workload and support the coordination of customers’ needs and expectations. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational processes.
**Key Responsibilities:**
- A proactive approach on dealing with high volume incoming calls.
- Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Collaboration with Service, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
- Ensure invoices are processed timely, within approval and target limits that have been agreed across departments.
- Reporting and Analysis: Generate regular reports on completed invoiced work orders.
- Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
- Support service technicians and ensure appropriate team cover across regional service desk at peak times.
- Communications with supervisors, technicians, and customers on updates and to drive continuous improvement.
**Internal Controls and Administration:**
- Proven experience in a customer care or service support role.
- Strong knowledge of customer service principles.
- Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
- Effective communication skills.
- Knowledge of processing invoices and Purchase Orders within levels of authority limits.
- Analytical thinking and problem-solving abilities.
- Proficiency in using customer service software, and MS Office Suite.
**Skills and Capabilities:**
- Knowledge of manufacturing industry an advantage.
- People and communication skills with a positive mindset.
- Able to work with minimal supervision.
- Proficient in using Microsoft Office Suite.
- Knowledge of Inspire systems, however, training can be given.
- Right to Work status confirmed for Country of application.
Nabízíme konkurenceschopné finanční ohodnocení a komplexní benefity a programy. Jsme zaměstnavatel poskytující rovné příležitosti; všichni kvalifikovaní uchazeči budou posuzováni bez ohledu na rasu, barvu pleti, náboženství, pohlaví, sexuální orientaci, genderovou identitu, národnost, těhotenství, věk, rodinný stav, zdravotní postižení, status chráněného veterána nebo jakýkoli jiný právně chráněný status.
Service Desk Co-ordinator in Southampton employer: Trane Limited
At Trane Technologies, we pride ourselves on being a world leader in sustainable climate solutions, offering a dynamic work environment in Southampton that fosters innovation and collaboration. Our commitment to employee growth is reflected in our comprehensive benefits package and a culture that encourages bold thinking and teamwork, ensuring that you can thrive both professionally and personally while making a positive impact on the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Co-ordinator in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Trane Technologies. Understand their mission and values, especially around sustainability. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with the role of Service Desk Co-ordinator, especially in customer service and team collaboration.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your interpersonal skills and how you can motivate technicians. Share examples of how you've built strong relationships with customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Desk Co-ordinator in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Co-ordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainability and how your skills align with our mission at Trane Technologies. Let us know what makes you the perfect fit for this role.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong interpersonal skills. Whether it's through your writing style or how you present your experiences, we want to see that you can connect with customers and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Trane Technologies!
How to prepare for a job interview at Trane Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Co-ordinator. Familiarise yourself with customer service principles and how they apply to scheduling and supporting technicians. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with customers and technicians, be prepared to demonstrate your communication skills. Think of examples where you've successfully resolved issues or built strong relationships. Practising clear and concise responses can really set you apart during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Prepare by thinking of past experiences where you had to manage high volumes of calls or coordinate multiple tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Research the Company’s Values
Trane Technologies places a strong emphasis on sustainability and customer satisfaction. Research their mission and values, and think about how your personal values align with theirs. Being able to articulate this connection during your interview will show that you’re not just looking for any job, but that you’re passionate about contributing to their mission.
