At a Glance
- Tasks: Lead service operations, drive revenue growth, and ensure exceptional customer experiences.
- Company: Join a global leader in sustainable climate solutions.
- Benefits: Competitive salary, comprehensive benefits, and career development opportunities.
- Other info: Inclusive culture with unlimited development opportunities and work-life balance.
- Why this job: Make a real impact in a role that drives operational excellence and customer satisfaction.
- Qualifications: Proven leadership experience in the transport or automotive industry is essential.
The predicted salary is between 60000 - 80000 £ per year.
Thermo King UK is seeking an experienced and commercially driven Service Director to lead our service operations with a strong focus on revenue growth, service profitability, and operational excellence. The ideal candidate will bring proven leadership experience from the Transport, Refrigeration, automotive or rental industry, with a track record of developing high-performing teams and delivering outstanding customer service.
What you will do
- Revenue & Commercial Performance
- Drive service revenue growth through strategic planning, commercial initiatives, and continuous improvement of the customer offering.
- Develop and implement pricing strategies, service packages, and value-add propositions to maximize profitability.
- Monitor financial performance, analyzing service line KPIs, cost structures, and revenue trends.
- Identify new revenue opportunities including service contracts, maintenance programs, and aftersales solutions.
- Operational Leadership
- Lead and manage service operations to ensure efficiency, consistency, and high-quality delivery.
- Oversee service scheduling, depot performance and turnaround times.
- Ensure compliance with safety, legal, and industry standards across all service activities.
- Drive operational improvements that reduce costs, improve workflow, and increase customer satisfaction.
- Team Management & Development
- Lead, motivate, and develop service teams including Regional Managers, Service Centre Managers, Technicians, Supervisors, and support staff.
- Establish performance objectives, conduct regular reviews, and build strong succession pipelines.
- Foster a culture of continuous improvement, accountability, and customer focus.
- Customer Experience & Relationship Management
- Ensure exceptional service delivery for all customers, resolving escalated issues with professionalism and urgency.
- Build strong relationships with key clients, rental partners, suppliers, and OEMs.
- Implement customer service standards and feedback loops to enhance retention and satisfaction.
- Strategic Planning
- Contribute to company-wide planning and budgeting processes.
- Forecast service revenue, resource needs, and capital expenditure for service operations.
- Support new service product development and market expansion initiatives.
What you will bring
- Proven leadership experience at senior manager or director level.
- Proven leadership experience in the truck, automotive, or related service industry is mandatory.
- Strong commercial acumen with a track record of driving revenue and profitability.
- Experience managing service centers, technical teams, or multi-site operations.
- Excellent understanding of workshop operations, fleet maintenance, or rental service processes.
- Ability to influence at all levels and lead teams through change.
- Strong problem-solving, communication, and stakeholder management skills.
- Strong analytical and reporting capability, including use of KPIs and performance metrics.
- Relevant experience in Business, Engineering, Automotive Management, or a related field.
- Relevant industry certifications or qualifications advantageous.
We offer competitive compensation as well as a comprehensive range of benefits and programmes. We subscribe to the principle of equal employment opportunity; all qualified applicants will be considered without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, protected veteran status or any other status protected by law.
Joining the Trane Technologies team is more than just a job – it’s the start of a meaningful career, impactful contributions that push the boundaries of what’s possible for a more sustainable future.
Service Director employer: Trane Limited
Trane Limited is an exceptional employer located in Crawley, offering a dynamic work environment that fosters collaboration and innovation. Employees benefit from competitive salaries, comprehensive benefits packages, and ample opportunities for professional growth, making it an ideal place for those seeking meaningful and rewarding careers in service coordination.
StudySmarter Expert Advice🤫
We think this is how you could land Service Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Director role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This way, when you walk into that interview, you can show them you’re not just another candidate – you’re the one they’ve been looking for!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your leadership experience and how you’ve driven revenue growth in past roles. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our mission. Let’s get you on board!
We think you need these skills to ace Service Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Director role. Highlight your leadership experience and any relevant achievements in the transport or automotive sectors. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our goals. Be sure to mention specific examples of your past successes in service operations.
Showcase Your Commercial Acumen:Since this role focuses on revenue growth and profitability, make sure to highlight your commercial achievements. We love numbers, so include any KPIs or metrics that demonstrate your impact in previous roles.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Trane Limited
✨Know Your Numbers
As a Service Director, you'll need to demonstrate your understanding of revenue growth and profitability. Brush up on key performance indicators (KPIs) relevant to service operations and be ready to discuss how you've driven financial success in previous roles.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams within the transport or automotive sectors. Think about specific challenges you've faced and how you motivated your team to overcome them.
✨Understand Customer Needs
Be ready to talk about how you've enhanced customer experience in past positions. Discuss strategies you've implemented to build strong relationships with clients and how you've resolved escalated issues effectively.
✨Demonstrate Strategic Thinking
Think about how you've contributed to strategic planning in your previous roles. Be prepared to share insights on how you've forecasted service revenue and supported new service product development, showcasing your ability to think ahead and drive business growth.
