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For Companies At a Glance
- Tasks: Handle service calls, plan engineer schedules, and manage customer inquiries.
- Company: Dynamic company focused on innovation and employee growth.
- Benefits: Competitive salary, comprehensive benefits, and a supportive work environment.
- Other info: Equal opportunity employer with a commitment to diversity and inclusion.
- Why this job: Join a team where your organisational skills can shine and make a real difference.
- Qualifications: Experience in service roles, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
The Service Controller will be responsible for handling calls, planning engineer schedules, loading job scopes, managing engineer timekeeping, liaising with customers, coordinating technical support, providing pricing estimates/quotes, managing service KPIs, and organizing standby rosters. This role requires excellent organisational skills, strong communication abilities, and a proactive approach to problem-solving.
What you will do
- Call Handling: Answer and manage incoming service calls promptly and professionally. Log service requests and ensure accurate documentation of customer issues.
- Engineer Planning: Schedule and allocate engineers for service tasks based on skill sets and availability. Optimise engineer routes and schedules to maximise efficiency and minimise downtime. Ensure engineer absence is managed.
- Job Scope Loading: Load job scopes into the system, ensuring all necessary details are captured. Assign tasks to engineers and monitor progress to ensure timely completion.
- Engineer Timekeeping: Monitor and manage engineer timekeeping to ensure accurate recording of work hours. Address any discrepancies and ensure compliance with company policies.
- Customer Liaison and Updates: Act as the primary point of contact for customers regarding service updates and inquiries. Provide regular updates to customers on the status of their service requests.
- Technical Support Coordination: Coordinate technical support for engineers and customers as needed. Ensure timely resolution of technical issues and escalate complex problems to the appropriate teams.
- Pricing Estimates/Quotes: Prepare and provide pricing estimates and quotes for service tasks. Ensure accuracy and competitiveness of pricing to meet customer expectations. After estimate acceptance, complete further works (and all jobs) and process job to completion.
- Monitor Service KPIs: Monitor key performance indicators (KPIs) such as first-time fix rates. Implement strategies to improve service performance and achieve KPI targets.
- Manage Standby Rosters: Organize and manage standby rosters for engineers to ensure 24/7 service coverage. Ensure standby schedules are fair and compliant with labour regulations.
What you will bring
- Proven experience in a service controller or similar role.
- Strong organisational and time management skills.
- Excellent communication and customer service abilities.
- Proficiency in using service management software and tools.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Knowledge of technical support and service operations is a plus.
We offer competitive financial remuneration and comprehensive benefits and programmes. We are an equal opportunity employer; all qualified applicants will be considered regardless of race, colour, religion, gender, sexual orientation, gender identity, nationality, pregnancy, age, marital status, disability, protected veteran status, or any other legally protected status.
Create your Talent Profile and share your skills, interests, and experiences with us. This will allow us to consider you for suitable candidates for open positions in the future.
Service Controller employer: Trane Limited
Contact Detail:
Trane Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on common questions related to service control and showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! When you get the chance, share examples of how you've handled similar tasks in past roles. This will help you stand out as a proactive candidate who can hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Service Controller, you'll need to juggle multiple tasks. Make sure your application highlights your organisational skills and any relevant experience in managing schedules or coordinating teams.
Communicate Clearly: Strong communication is key in this role. Use your application to demonstrate how you've effectively communicated with customers or team members in the past. Clear examples will make you stand out!
Be Proactive in Problem-Solving: We love a proactive approach! Share instances where you've tackled challenges head-on or improved processes. This shows us you're ready to take initiative in the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates like you. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Trane Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with call handling, engineer planning, and customer liaison. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed schedules or handled multiple tasks. Be ready to discuss how you prioritise tasks and ensure efficiency, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Strong communication is key for a Service Controller. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, demonstrating your ability to liaise effectively with customers and engineers alike.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to service management. Think of scenarios where you've resolved issues or improved processes. This will showcase your proactive approach to problem-solving, which is crucial for this position.