HVAC Service Technician - West Midlands in Bolton

Our mission is to lead the way in providing comfortable, sustainable, and efficient climate solutions in the building, housing, and transport sectors. We prioritise the planet and are committed to sustainability through our business practices.

Position Overview: The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial part in delivering the highest standards of service efficiently to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximise service technician productivity and enhance the overall customer experience while improving operational technical processes.

Customer and Technical:

• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting-edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Generate regular reports on completed invoiced work orders.
• Foster strong relationships with customers through exceptional customer service.
• Communicate with supervisors, regional service managers, senior technicians, and customers on updates to drive continuous improvement.

Internal Controls and Administration:

• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
• Effective communication skills.
• Analytical thinking and problem-solving abilities.
• Proficiency in using Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

• Knowledge of the manufacturing industry is an advantage.
• People and communication skills with a positive mindset.
• Able to work with minimal supervision.
• Appropriate skilled-based certificates with F-Gas.
• Able to cover standby and call outs on a planned scheduled basis including weekdays, weekends, and bank holidays.
• Proficient in using Microsoft Office Suite.
• UK Driver's licence as a company vehicle will be allocated.
• Right to Work status confirmed for the country of application.

You can look forward to:

• Competitive salary and benefits including pension, healthcare, life insurance, and wellbeing platforms.
• Company van.
• A fast-paced working environment.
• An excellent working culture and community.
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.

Not exhaustive - your manager may add additional tasks, as required to complete the company strategy.