Fleet Service Advisor in Bolton

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If the answer is yes, we invite you to be part of our challenge to boldly create a sustainable world. Learn about our design that aims to ensure your success both at work and at home as we move forward courageously.

What's in it for you: The VOR Coordinator will report directly to the Fleet Contract Manager and act as the central liaison across all departments, ensuring that the core VOR (Vehicle Off Road) KPI is maintained within the 5% tolerance threshold.

What you will do:

• Manage and reduce the 3rd party spend with suppliers ensuring that we are taking the most cost-effective approach to repair while also managing the downtime of the van.
• Manage supplier relationships to promote value for money.
• Ensure all VOR is escalated in correct time frames where necessary.
• Take ownership of the Daily/weekly & monthly VOR reporting to our customer.
• Present the VOR data when required and provide meaningful insights into the reasoning for VOR position.
• Have a sound knowledge of R2C to resolve cost queries causing repair delays in a live environment.
• Manage relationships with existing customers to develop long-term profitable growth from established accounts.
• Identify changes in the market and products, recommending actions to address opportunities or threats.
• Identify trends in VOR and accurately report on these trends and provide potential solutions.
• Ensure that all queries and tasks are dealt with efficiently and professionally.
• Identify repairs & costs that would be covered under the manufacturer’s warranty.
• Analyse data – Monthly cost savings and share with Line Manager and wider business.
• Support the Admin Team with accurate and timely administration (keeping within SLA & KPI’s).
• Monitor processes to identify areas of improvement.
• Pick up any additional areas that require support as and when required within the team.
• Continue to identify further Contract cost savings against the Fleet.
• Be aware of any manufacturer technical updates.
• Control the running of weekly tracker and store queries.

What will you bring:

• Essential:
• Experience in fleet and automotive environments.
• Knowledge of warranty processes.
• Knowledge of the transport, automotive, or refrigeration industry.
• Knowledge of R2C.
• Strong IT literacy, including Microsoft Office and advanced Excel skills.
• Strong written and verbal communication skills, with a professional approach to internal and external contacts.
• Ability to meet deadlines, stay task-oriented, and prioritise effectively.
• Methodical and systematic approach to work.
• Excellent front-line customer service and relationship-building skills with internal and external stakeholders.
• Strong attention to detail.
• High level of self-motivation.
• Desirable:
• Database management knowledge.

We offer competitive compensation along with comprehensive benefits and programmes. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, nationality, pregnancy, age, marital status, disability, protected veteran status, or any other status protected by law.