Coordonnateur(trice) de service III in Bolton

Entra a far parte della nostra missione! In qualità di leader mondiale nella creazione di soluzioni climatiche confortevoli, sostenibili ed efficienti per edifici, abitazioni e trasporti, abbiamo la responsabilità di mettere il pianeta al primo posto. Per noi di Trane Technologies, e attraverso le nostre attività, la sostenibilità non è solo il modo in cui facciamo business—è il nostro business. Hai il coraggio di guardare alle sfide del mondo e vedere possibilità di impatto? Vuoi contribuire a creare un futuro migliore? Se la risposta è sì, ti invitiamo a prendere in considerazione l’idea di unirti a noi per sfidare con audacia ciò che è possibile per un mondo sostenibile.

Dove si trova il lavoro: In sede (5 giorni)

Job Summary: The Central Service Administrator plays a vital role in supporting the service operations by managing administrative processes related to service contracts, compliance, warranty claims, and customer reporting. This position ensures operational efficiency, contract compliance, and accurate performance tracking through the preparation and maintenance of essential documentation, reports, and KPIs. Additionally, the Central Service Administrator provides crucial support to the depot service teams, facilitating seamless coordination and communication to enhance overall service delivery and effectiveness.

Key Responsibilities:

• Depot Service support: Answer and manage incoming service calls promptly and professionally. Log service requests and ensure accurate documentation of customer issues. Schedule and allocate engineers for service tasks based on skill sets and availability. Optimise engineer routes and schedules to maximise efficiency and minimise downtime. Processing support for depot operation. Support the installation team when needed.
• Contract Support and Planning: Provide administrative support for the setup, renewal, and ongoing management of service contracts. Liaise with internal teams and customers to ensure all contract terms are accurately documented and implemented. Maintain up-to-date records of contract activities and schedules. Monitor contract performance and support operational planning and service centre liaison to meet service delivery targets.
• TKTK Contract Support and Planning: Administer the specific requirements of TKTK contracts. Coordinate with service teams and account managers to ensure TKTK contractual obligations are met. Prepare bespoke planning documentation and reports for TKTK accounts. Track service delivery milestones against TKTK contract KPIs.
• Warranty Claims and manufacturer re-works administration: Process warranty claims with suppliers and manufacturers in a timely and accurate manner. Maintain a warranty register and follow up on outstanding claims. Support technicians and service teams in gathering required documentation for claims. Liaise with parts controllers for timely warranty parts returns and processing. Monitor trends and escalate recurring warranty issues as necessary. Action, monitor and review manufacturer re-work campaigns.
• Compliance Support: Assist in maintaining up-to-date records for compliance relating to customer vehicles. Ensure all activities adhere to legal and company compliance standards. Schedule and track mandatory inspections and testing. Support service centre control and planning. Maintain audit-ready documentation and assist with external inspections.
• Customer Reporting and KPI Monitoring: Generate regular customer reports, including performance metrics and key performance indicators (KPIs). Ensure data accuracy and timely delivery of reports to customers. Provide insights and analysis on service performance, contract compliance, and operational trends. Collaborate with operational teams to address areas of concern highlighted in reports. Provide a central point of contact for key accounts.

Key Skills and Experience:

• Proven experience in a service administration or similar administrative support role.
• Strong organisational and planning abilities.
• Excellent attention to detail with a high level of data accuracy.
• Ability to manage multiple tasks and deadlines effectively.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite, especially Excel and reporting tools and IFS.
• Familiarity with compliance regulations such as F-Gas and LOLER is an advantage.
• Experience working with warranty systems and customer service portals preferred.

Qualifications:

• Minimum of GCSEs (or equivalent); further education or business administration qualifications are desirable.
• Training or certification in compliance management or contract administration is a plus.

Working Conditions: May require flexibility during peak reporting periods or compliance audits.

Offriamo una retribuzione competitiva e un pacchetto completo di benefit e programmi. Siamo un datore di lavoro che garantisce pari opportunità; tutti i candidati qualificati saranno presi in considerazione per l’assunzione senza distinzione di razza, colore, religione, sesso, orientamento sessuale, identità di genere, origine nazionale, gravidanza, età, stato civile, disabilità, status di veterano protetto o qualsiasi altro status legalmente tutelato.