Service Technician - Midlands Team - ICS Cool Energy Ltd in Birmingham

The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. Seeking candidates from the North West of England, UK.

Key Responsibilities:

• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Generate regular reports on completed invoiced work orders.
• Foster strong relationships with customers through exceptional customer service.
• Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
• Effective communication skills.
• Analytical thinking and problem-solving abilities.
• Proficiency in using Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

• Knowledge of manufacturing industry an advantage.
• People and communication skills with a positive mindset.
• Able to work with minimal supervision.
• Appropriate skilled based certificates with F-Gas.
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holiday.
• Proficient in using Microsoft Office Suite.
• UK Drivers licence as a company vehicle will be allocated.
• Right to Work status confirmed for Country of application.

We offer competitive salary and comprehensive benefits and programmes. We are an equal opportunity employer; all qualified applicants will be considered for employment regardless of race, colour, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, protected veteran status or any other legally protected status.

Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful achievements that push the boundaries of what’s possible for a more sustainable future. Together we believe we can change the world. We offer an inclusive organisational culture, benefits that support you and your family, unlimited opportunities for development, flexibility to help balance work and life, and much more – all to help you grow both at work and at home.

Learn more about building a career with us.

Share with us your skills, interests, and experience by creating your Talent Profile, which will allow us to consider you for recruitment processes for future positions within our team.