Apprentice/Trainee Technician Driver in Birmingham

Our mission is to lead the way in providing comfortable, sustainable, and efficient climate solutions in the building, housing, and transportation sectors. We prioritise the planet in everything we do. Through Trane Technologies and our various businesses, sustainability is not just how we do business; it is our business.

Position Overview:

The Apprentice Service Technician is responsible for providing exceptional customer service and technical support whilst learning on the job and studying towards Refrigeration and Air Conditioning NVQ level 2 and 3. This role plays a crucial part in delivering the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximise service technician productivity and enhance the overall customer experience while improving operational technical processes. This role will undergo a comprehensive training pathway to become a qualified Service Technician.

Key Responsibilities:

• Able to learn and diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to learn to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact and gaining confidence while working with customers.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting-edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units. Full training will be part of the apprentice pathway.
• Learn how to complete Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Communications with supervisors, regional service managers, senior technicians, and customers on updates to drive continuous improvement.

Internal Controls and Administration:

• Studying towards Refrigeration and Air Conditioning NVQ level 2 and 3.
• Knowledge of customer service principles.
• Effective communication skills.
• Analytical thinking and problem-solving abilities.
• Able to use Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

• Knowledge of the manufacturing industry as part of NVQ studies.
• People and communication skills with a positive mindset.
• Appropriate skilled-based certificates or studying towards NVQ level 2 and 3 with F-Gas.
• Able to cover standby and call outs on a planned scheduled basis to include weekdays, weekends, and bank holidays once NVQ level 2 and 3 with F-Gas are passed.
• Proficient in using Microsoft Office Suite.
• UK Drivers licence as a company vehicle will be allocated.
• Right to Work status confirmed for Country of application.

We offer competitive compensation and comprehensive benefits and programmes. As an equal opportunity employer, we consider all qualified applicants regardless of race, colour, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, protected veteran status, or any other legally protected status.

Trane Technologies is a climate innovation company that views the challenges of our world as opportunities. We fearlessly make bold commitments to raise the bar for the health and well-being of our employees, customers, communities, and the planet we share.

Joining the Trane Technologies team is not just a job; it is the start of a career where you can make meaningful contributions while constantly challenging what is possible for a more sustainable future. We believe we can change the world together.

If you need assistance, Trane Technologies is committed to providing equal access and opportunity for all. We strive to provide reasonable accommodations for applicants and employees who may need assistance due to a disability or health condition during the application or hiring process.