Technical Support Engineer - Chillers in Basingstoke

Join us in our mission! As a global leader in creating comfortable, sustainable, and efficient climate solutions for buildings, residences, and transportation, we recognise our responsibility to prioritise the world first. For us at Trane Technologies, sustainability is not just a way of doing business; it is our business. Are you bold enough to see the world's challenges and seek opportunities that make an impact? Do you want to contribute to building a better future? If the answer is yes, we invite you to be part of our challenge to push the limits to create a sustainable world.

Position Overview: The Technical Support Engineer will support the sales teams, customers, and stakeholders in providing technical advice to develop and successfully implement products and service solutions to meet customer needs. The primary objective is to develop business development relationships with sales, customers, and sub-contractors and deliver work to a high standard. This role is based in the Basingstoke office with travel as needed to customer sites.

Key Responsibilities:

• Accountable for the procurement of all equipment and subcontracts works related to all projects in your control.
• Build and maintain strong relationships with existing and potential customers, acting as a trusted point of contact.
• Accountable for in and outbound calls to suppliers, sales teams, customers, and stakeholders.
• Able to communicate complex technical engineering activities to non-technical stakeholders.
• High volume and fast-paced, so able to be flexible and adaptable during each project and keeping customers updated throughout.
• Attend site visits with Sales Engineers and stakeholders to advise and produce costings and quotes on installation projects.

Internal Controls and Processes:

• Participate in review of new projects to finalise designs of new orders at commercial level.
• Attend project handover with the customer to confirm scope and timeline requirements.
• Produce detailed project plans and troubleshoot issues on technical engineering scenarios.
• Co-ordination of equipment parts and subcontractors to ensure required deadlines are achieved.
• Providing technical support to clients and sales engineers, co-ordinating projects.
• Managing installations and commissioning of industrial cooling systems to ensure they are technically correct to an acceptable standard.
• Managing engineers/teams on site, ensuring contract agreements are met and health and safety standards are maintained.
• Identify resources and assign responsibilities.
• Financial control of projects including budgeting and costs.

Skills and Capabilities:

• Knowledge of manufacturing industry would be an advantage.
• Project Engineer background is an advantage.
• A good knowledge of chilled fluid applications would be an advantage.
• Project Management with commercial experience at intermediate level.
• People and communication skills with a positive mindset.
• Able to work with minimal supervision.
• Proficient in using Microsoft Office Suite.
• National travel and able to travel to other countries when required.
• Right to Work in the UK and current clean driver's license.

We offer competitive compensation along with comprehensive benefits and programmes. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, nationality, pregnancy, age, marital status, disability, protected veteran status, or any other status protected by law.