At a Glance
- Tasks: Provide top-notch customer service and technical support in HVAC systems.
- Company: Join a global leader in sustainable climate solutions.
- Benefits: Competitive salary, healthcare, pension, and a company van.
- Other info: Fast-paced environment with excellent career growth and training opportunities.
- Why this job: Make a real impact on customer comfort and sustainability.
- Qualifications: Experience in service roles and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
Remote type: Práce v terénu: Práce je vykonávána přímo na místě u zákazníka.
Locations: Basingstoke, Hampshire
Time type: Plný úvazek
Position Overview: The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes.
Key Responsibilities:
- Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
- Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
- Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
- Generate regular reports on completed invoiced work orders.
- Foster strong relationships with customers through exceptional customer service.
- Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
Internal Controls and Administration:
- Proven experience in service or field-based technician role.
- Strong knowledge of customer service principles.
- Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
- Effective communication skills.
- Analytical thinking and problem-solving abilities.
- Proficiency in using Apps, diagnostic software, and MS Office Suite.
Skills and Capabilities:
- Knowledge of manufacturing industry an advantage.
- People and communication skills with a positive mindset.
- Able to work with minimal supervision.
- Appropriate skilled based certificates with F-Gas.
- Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays.
- Proficient in using Microsoft Office Suite.
- UK Drivers licence as a company vehicle will be allocated.
- Right to Work in the UK.
You can look forward to:
- Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
- Company van.
- A fast-paced working environment.
- An excellent working culture and community.
- A structured induction plan with continued learning and development.
- A key role where you can make a direct contribution to our business.
Not exhaustive - your manager may add additional tasks, as required to complete the company strategy.
HVAC Service Technician in Basingstoke employer: Trane Limited
At Trane Technologies, we pride ourselves on being a world leader in creating sustainable and efficient climate solutions. As an HVAC Service Technician based in Basingstoke, Hampshire, you will enjoy a competitive salary, comprehensive benefits, and a vibrant work culture that fosters personal growth and development. Join us in making a positive impact while working with cutting-edge technology and building strong customer relationships in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land HVAC Service Technician in Basingstoke
✨Tip Number 1
Get your networking game on! Reach out to friends, family, and former colleagues in the HVAC industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Don’t underestimate the power of social media! Join relevant groups on platforms like LinkedIn and Facebook. Engage with posts, share your expertise, and let people know you’re on the lookout for HVAC technician roles.
✨Tip Number 3
When you find a job that excites you, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
✨Tip Number 4
Prepare for interviews by brushing up on your technical skills and customer service scenarios. Practice common interview questions and think about how you can demonstrate your problem-solving abilities in real-life situations.
We think you need these skills to ace HVAC Service Technician in Basingstoke
Some tips for your application 🫡
Show Your Passion for HVAC:When writing your application, let your enthusiasm for HVAC shine through! We want to see how much you care about providing exceptional service and making a positive impact in the industry.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the HVAC Service Technician role. Highlight relevant experience and skills that match the job description, so we can see why you're the perfect fit!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Trane Limited
✨Know Your Stuff
Make sure you brush up on your HVAC knowledge before the interview. Understand the common systems, troubleshooting techniques, and the latest technologies in the field. This will not only help you answer technical questions but also show your passion for the role.
✨Showcase Your Customer Service Skills
As an HVAC Service Technician, you'll be interacting with customers regularly. Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to build relationships and communicate effectively, as this is key to success in the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about situations where you had to diagnose a problem or handle a difficult customer. Practising your responses will help you articulate your thought process and problem-solving skills clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or specific challenges the team is currently facing. This shows your interest in the position and helps you determine if it's the right fit for you.
