At a Glance
- Tasks: Provide exceptional customer service and support while coordinating technician schedules.
- Company: Join a global leader in sustainable climate solutions.
- Benefits: Competitive salary, healthcare, pension, and wellbeing platforms.
- Other info: Fast-paced environment with excellent culture and growth opportunities.
- Why this job: Make a direct impact on customer experiences and operational processes.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Position Overview: The Customer Service Coordinator is responsible for providing exceptional customer service and support. This role plays a crucial role in scheduling service technicians' workload and supporting the coordination of customers' needs and expectations. The goal is to maximize service technician productivity, enhance the overall customer experience, and improve operational processes.
Key Responsibilities:
- Customer and Technician Support: A proactive approach on dealing with high volume incoming calls. Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads. Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Collaboration with Service, Sales, and Operations Team: Establish strong communication channels to share key customer insights. Ensure invoices are processed timely, within approval and target limits that have been agreed across departments.
- Reporting and Analysis: Generate regular reports on completed invoiced work orders.
- Customer Relationship Management: Foster strong relationships with customers through exceptional customer service. Support service technicians and ensure appropriate team cover across regional service desk at peak times. Communications with supervisors, technicians, and customers on updates and to drive continuous improvement.
- Internal Controls and Administration: Proven experience in a customer care or service support role. Strong knowledge of customer service principles. Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences. Effective communication skills. Knowledge of processing invoices and Purchase Orders within levels of authority limits. Analytical thinking and problem-solving abilities. Proficiency in using customer service software and MS Office Suite.
Skills and Capabilities:
- Knowledge of manufacturing industry an advantage.
- People and communication skills with a positive mindset.
- Able to work with minimal supervision.
- Proficient in using Microsoft Office Suite.
- Knowledge of Inspire systems, however, training can be given.
- Right to Work status confirmed for Country of application.
You can look forward to: Competitive salary and benefits including pension, healthcare, life insurance, and wellbeing platforms. A fast-paced working environment. An excellent working culture and community. A structured induction plan with continued learning and development. A key role where you can make a direct contribution to our business. Not exhaustive - your manager may add additional tasks, as required to complete the company strategy.
Customer Service Coordinator in Basingstoke employer: Trane Limited
Trane Limited is an exceptional employer located in Crawley, offering a dynamic work environment that fosters collaboration and innovation. Employees benefit from competitive salaries, comprehensive benefits packages, and ample opportunities for professional growth, making it an ideal place for those seeking meaningful and rewarding careers in service coordination.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trane Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trane Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trane Limited:Your cover letter is your chance to shine! Tell us why you want to work at Trane Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trane Limited!
How to prepare for a job interview at Trane Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
