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For Companies At a Glance
- Tasks: Provide top-notch customer service and technical support as a field-based technician.
- Company: Join Trane Technologies, a leader in innovative climate solutions for a sustainable future.
- Benefits: Enjoy competitive salary, healthcare, pension, company van, and a vibrant work culture.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: No prior experience needed; just a positive attitude and a willingness to learn.
- Other info: Flexible working hours with opportunities for continuous learning and development.
The predicted salary is between 25000 - 29000 £ per year.
At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We believe in a better future when we uplift others and enable our people to thrive at work and at home.
Position Overview
The Hire Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to install hire equipment and support as a field-based technician. The goal is to maximize productivity and enhance the overall customer experience and improve operational technical processes. Seeking candidates from the Swindon, Reading and Oxford M3 areas.
Key Responsibilities
- Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
- Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Establish strong communication channels to share key customer insights.
- Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
- Communications with supervisors, regions hire and operations managers and senior technicians, and customers on updates and to drive continuous improvement.
Internal Controls And Administration
- Ability to work as a field-based technician.
- Strong knowledge of customer service principles.
- Effective communication skills.
- Analytical thinking and problem-solving abilities.
- Proficiency in using Apps, diagnostic software, and MS Office Suite.
Skills And Capabilities
- Knowledge of manufacturing industry an advantage.
- People and communication skills with a positive mindset.
- Appropriate skilled based certificates with F-Gas an advantage.
- Gas safe and advantage.
- Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays.
- UK Drivers licence as a company vehicle will be allocated.
- Right to Work status confirmed for Country of application.
You Can Look Forward To
- Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
- Company van.
- A fast-paced working environment.
- An excellent working culture and community.
- A structured induction plan with continued learning and development.
- A key role where you can make a direct contribution to our business.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Industrial Machinery Manufacturing
Hire Service Technician - ICS Cool Energy Ltd employer: Trane Chicago/Central Illinois
Contact Detail:
Trane Chicago/Central Illinois Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Service Technician - ICS Cool Energy Ltd
✨Tip Number 1
Familiarise yourself with the latest technologies and tools used in the HVAC industry. Being knowledgeable about cutting-edge software and diagnostic tools will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Network with professionals in the field by attending industry events or joining relevant online forums. Building relationships with others in the HVAC sector can lead to valuable insights and job opportunities that may not be advertised.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios related to HVAC systems. Demonstrating your problem-solving skills and ability to diagnose issues on the spot can set you apart from other candidates.
✨Tip Number 4
Research ICS Cool Energy Ltd and their services thoroughly. Understanding their company culture, values, and recent projects will help you tailor your conversations and show genuine interest during interviews.
We think you need these skills to ace Hire Service Technician - ICS Cool Energy Ltd
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Hire Service Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, technical support, or field-based roles. Use specific examples to demonstrate your problem-solving abilities and technical skills.
Showcase Communication Skills: Since effective communication is crucial for this role, make sure to illustrate your communication skills in your application. Mention any experiences where you successfully collaborated with teams or built strong relationships with customers.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Trane Chicago/Central Illinois
✨Show Your Technical Skills
Make sure to highlight your technical expertise during the interview. Be prepared to discuss specific tools and software you’ve used, as well as any relevant certifications like F-Gas or Gas Safe. This will demonstrate your capability to handle the technical aspects of the role.
✨Emphasise Customer Service Experience
Since the role involves providing exceptional customer service, share examples from your past experiences where you successfully resolved customer issues or built strong relationships. This will show that you understand the importance of customer satisfaction in this position.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach diagnosing and solving problems. You might be asked to provide examples of challenges you've faced in previous roles and how you overcame them. This will showcase your analytical thinking and problem-solving skills.
✨Research the Company Culture
Familiarise yourself with Trane Technologies and their commitment to sustainability and innovation. Understanding their values and mission will help you align your answers with what they are looking for in a candidate, making you a more appealing choice.
