At a Glance
- Tasks: Lead corporate accounts and drive growth in the insurance sector with strategic partnerships.
- Company: Join a dynamic team at Trakm8, a leader in telematics and technology solutions.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Be part of a close-knit team that values integrity and innovation.
- Why this job: Make a real impact in a fast-paced environment while shaping the future of insurance technology.
- Qualifications: Proven experience in P&L management and strong relationship-building skills.
The predicted salary is between 75600 - 92400 £ per year.
Job Description
CORPORATE ACCOUNT DIRECTOR
Department
CUSTOMER SUCCESS
Reporting to
- CUSTOMER SUCCESS DIRECTOR
- Job Purpose
The Corporate Account Director is a senior commercial leadership role with full P&L accountability for Trakm8’s Insurance and Automotive business unit, currently worth £2.6m in revenue.
The role carries executive responsibility for business unit strategy, product roadmap, pricing and growth, combining new business development with strategic account management across the insurance sector.
Reporting directly to the Customer Success Director and presenting revenue forecasts and performance to the Senior Leadership Team, the Corporate Account Director owns commercial delivery end to end: from new logo acquisition and tender response through to strategic account retention, renewal and expansion across multi-million-pound insurer partnerships.
The role also leads cross-functionally without direct line management, influencing engineering, operations and service teams to deliver complex technology solutions.
The successful candidate will bring a proven record of commercial growth, with strong commercial, technical and operational grounding.
They will act as Trakm8’s go-to commercial and operational contact for insurance customers and represent the business externally as a subject matter expert in telematics and insurance.
Key Responsibilities
- Commercial Ownership & P&L
- Own the P&L and full commercial performance of the insurance business unit, reporting directly to the Customer Success Director and presenting revenue forecasts and performance to the Senior Leadership Team.
- Shape the product and commercial strategy for the unit, owning the product roadmap, pricing and growth initiatives that drive long-term revenue and improved profitability.
- Deliver existing customer growth as forecasted
- Own revenue forecast updates for the business unit, ensuring accurate and timely forecasting, reporting and completion of strategic customer development plans.
- New Business & Enterprise Sales
- Lead enterprise sales and new business generation, targeting new logos through high-impact tender proposals and C-level relationship building to expand market share.
- Own new logo sales activity end to end, including prospecting, pipeline building, tender responses, contract negotiations and commercial structuring across sales and marketing.
- Ensure Trakm8 is invited to participate in tenders and manage their subsequent completion.
- Deliver results personally rather than relying on inbound lead generation.
- Develop new opportunities in the SME market.
- Identify and develop strategic partnerships to open new routes to market and expand the addressable opportunity beyond the existing account base.
- Strategic Account Management
- Direct strategic corporate account management across multi-million-pound insurer partnerships, owning retention, expansion and renewals.
- Ensure customer satisfaction and harmony, acting as the insurance customers’ go-to commercial and operational contact.
- Hold monthly reviews with customers covering sales performance and forecasts, and operational performance including SLAs.
- Drive back-to-base sales across strategic accounts, identifying and converting upsell and cross-sell opportunities to grow contract value and deepen commercial relationships.
- Work with customers and colleagues to identify, recommend and deliver product enhancements, including the upselling of new products and services the business develops.
- Delivery & Cross-Functional Leadership
- Lead cross-functionally without direct line management, influencing engineering, operations and service teams to deliver complex technology solutions, balancing customer, commercial and product priorities.
- Own implementation design through customer-facing workshops, and project manage new customer onboarding and back-to-base customer projects from contract signature through to go-live.
- Lead RFP and customer audit responses end-to-end, coordinating cross-functional teams across operations, engineering and legal to produce high-quality, compliant submissions under tight deadlines.
- Analyse commercial performance and implement continuous improvement initiatives to support long-term contract growth and SLA delivery.
- Manage direct reports to achieve business unit goals.
- Market Position & Thought Leadership
- Develop an extensive knowledge of the telematics market and emerging technologies, communicating findings to senior management and relevant departments.
- Promote Trakm8 through attendance at conferences, and represent the business externally at corporate events, industry networking and trade shows, including keynotes and panel sessions.
- Contribute to the wider company’s marketing strategy, shaping the go-to-market narrative, proposition development and brand positioning.
- Drive innovation across connected vehicle and telematics propositions.
- Governance & Ways of Working
- Develop strong interdepartmental relationships.
- Adhere to Trakm8 corporate values and HR policies.
Skills / Experience / Competency Required
- Personal Line Motor Insurance experience is required.
- Proven track record of P&L ownership and commercial accountability
- Extensive experience selling to senior management, SME business owners and C-level stakeholders.
- Documented success in securing new business contracts, with values in excess of £50k.
- Documented ability to consistently exceed revenue targets.
- Class-leading account management, including retention, renewal and expansion of major accounts.
- Excellent pipeline management and forecasting.
- Strong understanding of project management, including implementation and onboarding delivery.
- Ability to sell complex solutions and lead RFP and tender responses end-to-end.
- Experience influencing cross-functional teams, such as engineering, operations and service, without direct line authority.
- Excellent presentation, questioning and listening skills.
- Target driven.
Desirable Skills
- Experience of telematics or similar technologies is preferable.
- Experience in the automotive sector alongside insurance.
- Experience contributing to marketing strategy, proposition development or brand positioning.
- Experience representing a business externally, for example conference speaking or panel sessions.
Personal Attributes
- Commercially astute, with a proven record of driving revenue growth and profitability.
- Strong commercial, technical and operational grounding.
- A natural relationship builder, comfortable operating at C-level and building trusted long-term partnerships.
- Self-starter who delivers results personally.
- Strong influencing skills, able to lead cross-functional teams without formal authority.
- High integrity and a commitment to delivering excellent customer outcomes.
- Confident representing the business externally as a subject matter expert.
- Target driven, resilient and comfortable operating in a fast-paced, evolving environment.
Our Values
We’re a close-knit team who care about each other, our customers and making a positive impact, our values drive who we are and the decisions we make:
- Caring & Committed
- We show up for each other and deliver with dedication
- Make a Difference
- We create impact that matters
- Relentless
- We push forward until we succeed
- Do the Right Thing
- We choose integrity every time
- Joy of the Journey
- We enjoy the ride and celebrate along the way
- Health & Safety
- As a Trakm8 Group employee, you have the following H&S responsibilities:
- To comply with the Group H&S policy and procedures;
- To take care of your own health and safety and that of people who may be affected by what you do (or what you do not do);
- To co-operate with others on health and safety;
- To not interfere with, or misuse, anything provided for your health, safety or welfare;
- To wear/use the correct Protective Equipment at all times;
- To follow the training you have received at all times.
Information Security
- As a Trakm8 Group employee, you have the following Information Security responsibilities:
- To follow the Group Information Security policies at all times;
- To ensure that passwords under your responsibility are kept confidential;
- To keep Group or Company information secure and confidential at all times;
- To inform your manager immediately if you detect, suspect or witness an incident that may be a breach of security
This role requires screening in the below areas
- References
- Pre-Employment Credit Check
- Basic Disclosure
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job descriptions are subject to possible modifications in line with the needs of the business.
- Worker Type
- Regular
- Weekly Hours
- 37.5
Corporate Account Director employer: Trakm8
Trakm8 is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to make a real impact in the telematics industry. With a strong focus on professional development, we offer numerous growth opportunities and support for continuous learning, ensuring that our team members thrive in their roles. Located in a vibrant area, our workplace promotes a healthy work-life balance and provides unique advantages such as flexible working arrangements and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Account Director
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trakm8. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trakm8 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Account Director
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trakm8:Your cover letter is your chance to shine! Tell us why you want to work at Trakm8 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trakm8!
How to prepare for a job interview at Trakm8
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
