Technology Operations Manager (Contract)
High-growth UK fintech bank | London | Outside IR35 | 1-2 Days in office | 6 Months
Trakd is partnering with one of the UK's fastest-growing fintech banks to hire a Technology Operations Manager. You'll own and develop the technology operations function as the business scales, working on-site alongside colleagues and stakeholders rather than behind a ticket queue.
What you'll be doing
- Leading the IT service desk and technology operations team, setting standards for service quality, responsiveness and user experience
- Owning endpoint management, device standards and end-user technology across the business
- Working with the Security team to build endpoint hardening, patching and vulnerability remediation into day-to-day operations
- Running the technology side of joiners, movers and leavers, so that provisioning, access management and deprovisioning have no gaps
- Managing technology suppliers and service providers so the business gets reliable service and good value
- Contributing to the technology risk and controls framework, and supporting internal and external audits
- Building strong relationships with stakeholders across Operations, Finance, Product and other teams
- Improving tooling, automation and processes to keep operations scalable as the business grows
What you'll bring
- Proven experience leading an IT service desk or technology operations team in a regulated environment, ideally financial services or fintech
- Strong knowledge of endpoint management, identity and access management, and modern workplace technology, for example Microsoft 365, Intune and Entra ID
- Experience working with security teams on patching, hardening and vulnerability management
- Experience managing suppliers and third-party service providers
- An understanding of IT risk, controls and audit requirements in a regulated business
- A hands-on, practical approach and the confidence to work closely with senior stakeholders
- Strong communication and team leadership skills
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Technology Operations Manager employer: TRAKD
TRAKD is an exceptional employer that fosters a high-ownership culture, allowing Senior Software Engineers to take charge of their projects while working in a dynamic and innovative fintech environment. With a strong focus on employee growth through mentorship opportunities and cutting-edge technology like AWS and serverless architecture, team members can thrive both personally and professionally. The hybrid work model, with just one day in the office per week, ensures flexibility while maintaining collaboration and connection among colleagues.
