Service & Installation Coordinator

Can you bring your administration skills to our Service and Installation department? Join our team based at Willenhall, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Service and Installation Coordinator

As our Service & Installation Coordinator, you will play a pivotal role in ensuring the smooth planning, scheduling, and delivery of service calls and installation projects. Acting as the key link between customers, engineers, suppliers, and internal teams, you will coordinate activities to ensure all work is completed on time, within budget, and to the highest standards of quality and customer satisfaction. This is an exciting opportunity for a highly organised and proactive individual who thrives in a fast-paced environment and enjoys keeping operations running seamlessly.

You would also:

• Coordinate and schedule service visits, call-outs, and installation projects to ensure delivery targets are met.
• Allocate engineers and resources effectively, ensuring they have all required information, parts, RAMS, and documentation to complete jobs efficiently.
• Monitor job progress, maintain up-to-date engineer schedules, and proactively resolve operational or scheduling issues.
• Act as the main point of contact for customers, managing enquiries, confirming appointments, and maintaining excellent service levels.
• Ensure installations and service work meet quality, safety, and contractual standards, while supporting accurate invoicing and prompt payment.

The skills and experience you need

We are looking for someone who:

• Has previous experience in a planning, scheduling, or coordination role, ideally within a service or installation environment.
• Is highly organised with the ability to manage multiple priorities.
• Has strong customer service and telephone communication skills, with a professional and customer-focused approach.
• Has general office administration and working in fast-paced environments.
• Is focused on accuracy and attention to detail.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive scheme.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program... to name just a few!

We review applications regularly, so don’t wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner.

Let’s create a safer and more open world - together!

To find out more about us, visit the ASSA ABLOY Group. Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.