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- Tasks: Assist in managing service enquiries and support the Service Department's daily operations.
- Company: Join ASSA ABLOY, a global leader in access solutions with a diverse workforce.
- Benefits: Enjoy extensive training, international opportunities, and a supportive work environment.
- Why this job: Gain valuable experience in customer service while contributing to a reputable company.
- Qualifications: Customer service experience and proficiency in Microsoft Office are preferred.
- Other info: This is a temporary role based in Northwich, perfect for students seeking flexible work.
The predicted salary is between 20000 - 30000 £ per year.
We are seeking a proactive and organised Service Assistant to support the Service Co-ordinator in the smooth running of the Service Department. This role involves handling service-related enquiries, managing service contracts, reviewing inspection documentation, and providing general administrative support.
Key Responsibilities
- Respond to service enquiries via multiple channels including email and telephone
- Manage and send service contract renewals for annual and bi-annual maintenance services
- Review engineer inspection sheets and complete detailed service reports
- Maintain and administer the service library and related documentation
- Liaise with site representatives to schedule and confirm dates for annual and bi-annual services
- Collect and record feedback on quotations and contract renewals
- Provide general support to the Service Department team to ensure efficient operations
Ideal Candidate Profile
- Proven background in customer service with a strong understanding of excellent customer service practices
- Proficient in Microsoft Office applications, especially Excel
- Strong attention to detail and problem-solving skills
- Ability to quickly learn about Industrial Roller Shutters (prior experience is beneficial but not essential)
- Capable of working independently as well as collaboratively within a team environment
Industrial Door Engineering is looking for a Service Assistant to join their team on a temporary basis based from our Northwich Factory and Office.
We are the ASSA ABLOY Group. Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Experience level: Entry level
Location: Northwich, England, United Kingdom
Benefits of working at ASSA ABLOY: Our world of opportunities awaits: including extensive training, international roles and clear expectations for great leadership.
Service Assistant - Termporary employer: Traka (Assa Abloy)
Contact Detail:
Traka (Assa Abloy) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Assistant - Termporary
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Service Assistant role. Understanding the specific tasks, such as managing service contracts and handling enquiries, will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires a strong background in customer service, think of examples from your past experiences where you provided excellent service and how you resolved issues effectively.
✨Tip Number 3
Get comfortable with Microsoft Office, especially Excel. If you're not already proficient, consider taking a quick online course to improve your skills, as this will be crucial for managing documentation and reports.
✨Tip Number 4
Research Industrial Roller Shutters and the services offered by ASSA ABLOY. Having a basic understanding of the industry will show your enthusiasm for the role and your willingness to learn, which is highly valued.
We think you need these skills to ace Service Assistant - Termporary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any skills related to Microsoft Office, particularly Excel, as well as your attention to detail and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Service Assistant role. Mention specific responsibilities from the job description, such as handling service enquiries and managing contracts, and explain how your background makes you a great fit.
Highlight Relevant Skills: In your application, clearly outline your proficiency in customer service practices and any experience with similar tasks. If you have knowledge of Industrial Roller Shutters or similar products, be sure to mention it, even if it's not extensive.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Traka (Assa Abloy)
✨Showcase Your Customer Service Skills
Since the role requires a strong background in customer service, be prepared to share specific examples of how you've successfully handled customer enquiries in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Proficiency in Microsoft Office
As proficiency in Microsoft Office, especially Excel, is crucial for this position, consider discussing any relevant experience you have with these applications. You might even want to mention specific tasks you've accomplished using Excel, such as data analysis or report generation.
✨Emphasise Attention to Detail
The role involves reviewing inspection documentation and completing detailed service reports. Be ready to discuss how you ensure accuracy in your work and provide examples of situations where your attention to detail made a difference.
✨Express Willingness to Learn
While prior experience with Industrial Roller Shutters is beneficial, it's not essential. Make sure to convey your eagerness to learn about the industry and how quickly you can adapt to new information and processes.
