At a Glance
- Tasks: Provide top-notch technical support to customers across the UK and Europe.
- Company: Join a global leader in access solutions with a supportive culture.
- Benefits: Inclusive environment, comprehensive training, and career development opportunities.
- Other info: Dynamic team atmosphere with exposure to diverse technologies.
- Why this job: Make a real impact by solving tech issues and enhancing customer experiences.
- Qualifications: Knowledge of IT troubleshooting and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Can you bring your technical skills to our Technical Support team in Wimbledon UK where you can enjoy a partnership-based culture that empowers you to build a career you can be proud of?
What would you do as our Technical Support Technician
As our Technical Support Technician, you will play a key role in delivering a high-quality technical assistance service across the UK and Europe. We are seeking a motivated, customer-focused, and detail-oriented individual to assist with the diagnosis and resolution of hardware, software, operating system, and connectivity issues. You will provide timely and accurate updates to customers, help ensure service requests are managed efficiently, and contribute to delivering an exceptional customer experience. Reporting to the Technical Support Manager, you will assist the team in maintaining high standards of service, technical excellence, and customer satisfaction.
You would also:
- Provide technical assistance to customers via phone and email, resolving hardware, software, and connectivity issues while delivering excellent customer service.
- Troubleshoot and manage technical issues through to resolution, keeping customers informed and escalating complex cases when needed.
- Assist engineers and customers with software configuration, system maintenance, application rollouts, and user training.
- Test new technologies, document technical processes, and recommend improvements to enhance service performance and reliability.
- Maintain accurate records, raise purchase orders, complete administration tasks, and support the wider Technical Support Team as required.
The skills and experience you need
We are looking for someone who:
- Has knowledge of networks, servers, and IT troubleshooting, with previous experience in a Technical Support or similar role being advantageous.
- Has strong communication skills with the ability to provide effective support via phone, email, live chat, and face-to-face interactions.
- Has excellent customer service and partnership development skills, with the ability to work effectively with internal and external stakeholders.
- Is proactive and self-motivated, with a genuine interest in technology and emerging IT solutions.
- Is competent in Microsoft Office, adaptable to new software systems, and able to meet BS7858 security vetting requirements.
What we offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
- A helpful and inclusive working environment where your contribution is valued.
- Comprehensive training and ongoing development opportunities to help you build your technical knowledge and career.
- Exposure to a wide range of technologies, systems and customer environments across the UK and Europe.
- The opportunity to work with an experienced Technical Support Team and learn from industry professionals.
- A culture that encourages innovation, problem-solving and professional growth.
We review applications regularly, so don’t wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner.
Technical Support Technician in London employer: Traka (Assa Abloy)
Traka (Assa Abloy) is an excellent employer that fosters a collaborative and innovative work culture in Willenhall, England. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working with cutting-edge HR technology. The company values diversity and inclusion, making it a rewarding place for those looking to make a meaningful impact in the HRIS field.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Technician in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Traka (Assa Abloy). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Traka (Assa Abloy) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Technician in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Traka (Assa Abloy):Your cover letter is your chance to shine! Tell us why you want to work at Traka (Assa Abloy) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Traka (Assa Abloy)!
How to prepare for a job interview at Traka (Assa Abloy)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
