At a Glance
- Tasks: Engage with customers, identify sales opportunities, and provide top-notch support.
- Company: Join a growing company that values customer relationships and teamwork.
- Benefits: Flexible hours, remote work options, and a supportive team environment.
- Other info: Work 27.5 hours a week with opportunities for career growth.
- Why this job: Make a real difference in customer experiences while boosting your sales skills.
- Qualifications: Experience in sales or customer service and excellent communication skills.
The predicted salary is between 20250 - 24750 £ per year.
Our client is currently requiring a Sales and Customer Service Advisor to join their expanding company. This is a varied role suited to someone who enjoys speaking with customers, building relationships and providing excellent customer service, while also having the confidence and initiative to identify sales opportunities and help grow the business. You will be one of the main points of contact for both new and existing customers, supporting them throughout their journey from their first enquiry through to order, delivery and after sales support. Previous experience in sales and/or customer service is essential.
Responsibilities include:
- Responding to customer enquiries via social media, email and telephone
- Advising prospective customers and helping turn enquiries into sales
- Proactively identifying and pursuing new sales opportunities
- Following up enquiries and maintaining relationships with prospective customers
- Researching and reaching out to relevant prospective customers and accounts through social media
- Supporting and building relationships with our existing clients
- Preparing and issuing customer invoices
- Liaising closely with the warehouse team regarding orders, availability and customer requirements
- Keeping customers informed throughout the ordering and fulfilment process
- Providing after sales support and resolving customer queries efficiently and professionally
- Day to day administrative and customer service support
You'll ideally have:
- Previous sales and customer service experience
- Excellent written and verbal communication skills
- A friendly, professional and confident telephone manner
- A proactive approach to sales and identifying opportunities
- The ability to build genuine relationships with customers
- Strong organisational skills and attention to detail
- Excellent timekeeping and a reliable approach to work
- Confidence using email, social media and general computer systems
- Experience using Apple products, including Mac Books and iPhones, would be beneficial
- The ability to prioritise and manage your own workload
- A practical, solutions focused attitude
- The confidence to use your own initiative
- A strong sense of ownership and responsibility
- The ability to work independently while remaining a strong team player
Hours of work: Tuesday - Thursday (Apply online only), Friday (Apply online only), Saturday (Apply online only). This is a 27.5 hour per week permanent position. Once fully trained and established, the role can primarily be carried out remotely. Occasional days at our client's Swindon warehouse will still be required for meetings, training and general team connection.
Sales and Customer Service Advisor employer: TRAK Employment Solutions Limited
TRAK Employment Solutions is an excellent employer for Night Warehouse Operatives, offering a competitive hourly rate of £12.71 and a supportive work culture that prioritises employee well-being. With consistent Monday to Friday shifts and temp-to-perm opportunities, employees can enjoy a stable work-life balance while benefiting from ongoing support and growth within the logistics sector in Eaton Socon.
Contact Details:
TRAK Employment Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TRAK Employment Solutions Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TRAK Employment Solutions Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales and Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TRAK Employment Solutions Limited:Your cover letter is your chance to shine! Tell us why you want to work at TRAK Employment Solutions Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TRAK Employment Solutions Limited!
How to prepare for a job interview at TRAK Employment Solutions Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
